Organization : Indian Railway Catering and Tourism Corporation Ltd
Service Name : IRCTC Online Passenger Reservation System
Applicable State: All India
Website : https://www.services.irctc.co.in/#
Online Passenger Reservation System :
Services Offered:
All the services given below are fully available for this website. These have also been offered by selective mobile service operators through our ‘web services’ for use of booking tickets through mobiles.
Related : IRCTC Travel Insurance For E-Ticket Passengers : www.statusin.in/22120.html
However, different mobile service providers may have made different restrictions / limitations in their packages offered to their mobile subscribers. IRCTC is not responsible for any such limited service offering from any Mobile service provider or among such service providers.
Booking of I-tickets, e-tickets and tatkal tickets:
** I-ticket- refers to a Railway reservation booked on this website for the consummation of which a printed Railway ticket on standard Stationery is dispatched by IRCTC to the Customer through the courier, which constitute the authority to travel on trains.
** E-ticket- E-ticket – refers to a Railway reservation booked on this website, for the consummation of which the customer prints out an Electronic Reservation Slip which, along with one of the authorized personal identification, constitutes the authority to travel, in lieu of the regular ticket on standard Stationery.
** Tatkal Ticket- A ticket booked against Tatkal Quota against extra payment of premium charges as per extant Railway rules.
** A maximum of six berths/seats can be booked at a time for a specified journey between any two stations served by the train subject to distance restrictions in force.
** An individual user can book a maximum of ten tickets in a calendar month.
** Booking can be done against general (GN),SS( senior citizen), ladies (LD) and tatkal (CK)quota berths/seats only.
** Tatkal Quota (CK) berths/seats are earmarked in all-important trains in different classes except First Class Air-conditioned (1A) class. Ladies quota (LD) is generally earmarked in Sleeper class (SL) and second sitting (2S).
** In case of tickets booked through internet no concession is permitted except senior citizen.
** Courier delivery of tickets (I-tickets) limited to postal addresses covered by the pin codes listed under the link “Places of Delivery “. For details of areas where courier delivery is provided at present, categorized by PINCODE, Please Click here.
** E-Booking or E-reservation facility available for all trains. E-Ticketing
** On line cancellation facility for E-tickets alone, up to the charting time for that train. (E-tickets cannot be cancelled at counters)
** Auto-Up gradation is available to the next higher class on optional basis.(As per railway rules).
General enquiries available:
a. Accommodation available for a train/date combination
b. Current Status of reserved tickets
c. Time table
d. Train fare
e. Trains available between a given pair of stations
Services NOT Offered:
** Reservation on Police/military warrants, Railway passes, PTOs, card passes & IC cards issued to MP’s and INDRAIL Passes and all types of Rail Travel Coupons or on any Concessions. (Except senior citizen’s concession).
** Tickets to cluster stations.(Stations not on the route of the train)
** Modification and Cancellation of I-tickets. These facilities can be availed for I-TICKETS by presenting the ticket at a Railway Reservation Offices. (E-tickets can however, be cancelled on the site up to chart preparation time).
** Reservation on prebought tickets, i.e. tickets already bought at stations.
** Reservation on tickets with Break Journey.
** Issue of duplicate tickets for lost, mutilated or torn tickets. (Available for I-tickets at Railway Reservation Offices.)
** Reservation on Season Tickets.
** Source cluster tickets. (Tickets from a station not lying on the route of train)
** Bulk Booking for families and groups.
** Advance booking for foreign tourists 360 days in advance.
** Personal Collection of tickets by customers from any designated centers.
Terms and Conditions of Service:
Authorized ID:
The Personal Photo Identification Card falling in any of these ten categories
1. Passport.
2. Voter photo identity card issued by Election Commission of India.
3. Driving Licence issued by RTO
4. Pan Card issued by Income Tax Department.
5. Photo Identity card having serial number issued by Central / State Government.
6. Student Identity Card with photograph issued by recognized School/College for their students.
7. Nationalized Bank Passbook with photographs.
8. Credit Cards issued by Banks with laminated photograph.
9. Unique Identification Card “Aadhaar”.
10. Photo identity cards having serial number issued by public sector Undertakings of State/Central Government, District Administrations, Municipal bodies and Panchayat Administrations.
For Non-Indians, their Country’s Passport will constitute sole authorized ID. Ration card will be accepted as proof of identity for undertaking journey under Tatkal scheme only if the passenger whose photograph is available on the ration card is travelling
Scope of the term “photo identity card having serial number issued by Central/State Government” permissible under the scheme is very wide and it covers a large number of photo identity cards, some of which are as under:
** Pension Pay Orders(PPO)
** Ration Card with photographs
** Senior citizen cards
** Below Poverty (BPL) cards
** ESI cards (with photograph) issued for taking treatment in ESI dispensaries
** CGHS Cards (with photograph) issued to individual family menbers of Central Govt. employees.
General:
The IRCTC provides only the facility for transacting with Indian Railway’s PRS System through the Internet. Indian Railway’s rules for reservation and booking apply to all such transactions along with special conditions imposed for Internet based booking. The special conditions and the terms of service applicable to Internet booking are detailed in this document.
The following terms and conditions will apply if you wish to use the Indian Railways online ticket booking service offered through the IRCTC website. Please go through the conditions carefully and if you accept them, you may register and transact on the site. No user can register more than once on the site. Please note that once you register yourself on the IRCTC site, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website. Once you have clicked the ‘I Agree’ buttons at the bottom of these Terms and Conditions you have entered into a formal agreement with IRCTC for the purpose of transactions on this website.
If a user violates the terms and conditions of use by registering more than one userid and or booking tickets on such multiple userid’s, IRCTC reserves the right to deactivate all such user registration and cancel any or all ticket booked using these registrations without any notice. Garbage/Junk values in profile may lead to Deactivation.
IRCTC’s performance of this agreement is subject to existing laws and legal processes of Govt. Of India, and nothing contained in this agreement is in derogation of IRCTC’s right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by IRCTC with respect to such use. You agree that IRCTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at IRCTC’s complete discretion.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the customer and IRCTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and IRCTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form
This agreement is made between: IRCTC (“Us”) and The User (“You”), the individual, whose details are set out in the User Registration page.
You May Contact Us:
Customer Care No.011-39340000,011-23340000
Fax no.011-23345400
Chennai Customer Care No. 044-25300000
For Railway tickets booked through IRCTC:
General Information:
I-tickets/e-tickets: care@irctc.co.in
For Cancellation E-tickets: etickets@irctc.co.in
For Mumbai Suburban Season tickets: seasontickets@irctc.co.in
For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to feedback.gesbi@ge.com For other queries on your IRCTC SBI Card account, kindly email at shubhyatra@irctc.co.in
Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.
11Th Floor ,B-148,Statesman House,
Barakhambha Road,New Delhi 110001.
Tel: 011-23311263/23311264
Fax: 011-23311259