Organization : Office of The Chief Commissioner for Persons with Disabilities
Service Name : Complaint Registration Procedure
Applicable State/UT: All India
Website : http://www.ccdisabilities.nic.in/page.php?s=reg&t=yb&p=reg_comp
Register A Complaint:
Please file your complaint along with disability certificate and supporting documents as mentioned in Rule 42 of the Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Rules, 1996 (PwD Rules) by post or by hand.
Procedure to be followed by Chief Commissioner :
** A complaint containing the following particulars shall be presented by the complainant in person or by his agent to the Chief Commissioner for Persons with Disabilities or be sent by registered post addressed to the Chief Commissioner –
** The name, description and the address of the complainant;
** The name, description and the address of the opposite party or parties, as the case may be, so far as they can be ascertained;
** The facts relating to complaint and when and where it arose;
** Documents in support of the allegations contained in the complaint;
** The relief that the complainant claims.
** The Chief Commissioner on receipt of a complaint shall refer a copy of the complaint to the opposite party/parties mentioned in the complaint directing him to give his version of the case within a period of thirty days or such extended period not exceeding fifteen days as may be granted by the Chief Commissioner.
** On the date of hearing or any other date to which hearing could be adjourned, it shall be obligatory on the parties or their agents to appear before the Chief Commissioner.
** Where the complainant or his agent fails to appear before the Chief Commissioner on such days, the Chief Commissioner may in his discretion either dismiss the complaint on default or decide it on merits.
** Where the opposite party or his agent fails to appear on the date of hearing the Chief Commissioner may take such necessary action under section 63 of the Act as he deems fit for summoning and enforcing the attendance of the opposite party.
** The Chief Commissioner may dispose of the complaint ex parte, if necessary.
** The Chief Commissioner may on such terms as he deems fit and at any stage of the proceedings, adjourn the hearing of the complaint.
** The complaint shall be decided, as far as possible, within a period of three months from the date of notice received by the opposite party.
Who to approach:
Each State in India has its own State Commissioner for Persons with Disabilities. In most cases of discrimination in the area of disability, you should go to them first for redressal.
In cases relating to Central Government, complain directly to:
Chief Commissioner for Persons with Disabilities
Sarojini House,
6 Bhagwan Dass Road,
New Delhi 110001
Phone No : 91-011 – 23386154, 23386054
Fax: 91-011-23386006
How to approach
You can approach to Chief Commissioner in one of the following ways:
** In Person
** Through a Representative
** Through Registered Post
** By E-mail
You need to give certain details:
Your name, address & brief description of yourself and the nature of your disability
The name of the person (s) & organization(s) against whom you are making your complaint, together with their address & details, so far as they can be ascertained.
The facts relating to the complaint:
** What happened
** When it happened
** Where it happened
** What sort of relief you are claiming
Documentation Required
You must be able to give Documents in support of the allegations contained in the complaint.
You must enclose a copy of your Disability Certificate from a valid authority.
What Happens Next:
Once the Chief Commissioner has received your complaint, a copy of the complaint will be referred to the appropriate party mentioned in the complaint directing him to give his version of the case.
If necessary the parties may be heard in person.
If you (the complainant) or your agent fails to appear on the date, the Chief Commissioner in his discretion may dismiss the complaint or decide on merits.
Where the opposite party or his agent fails to appear on the date of hearing, the date of hearing, the Commissioner may take such necessary action under section 63 of the Act as he deems fit for summoning and enforcing the attendance of the opposite party.
The Chief Commissioner may dispose of the complaint exparte, if necessary.
The Chief Commissioner may on such terms as he deems fit and at any stage of the proceedings, adjourn the hearing of the complaints.