Organization : Flipkart
Service Name : How To Return/Exchange Flipkart Order
Applicable States/UTs: All Over India
Website : http://www.flipkart.com/
Return Here : https://www.flipkart.com/account/login?ret=https%3A%2F%2Fwww.flipkart.com%2Faccount%2Forders&link=return
Return/Exchange Flipkart Order
An easy and hassle free return experience awaits you!
** Go to My Orders
** Choose the order & item you wish to return or exchange
Related: How To Track Flipkart Order Status & Shipment : www.statusin.in/15272.html
** Fill in the details
** Choose Request Return
We’ll then instantly send you an email & SMS with the details of your request!
When are returns not possible?:
There are a few cases where we cannot support returns. They are:
** When product is damaged because of use or when product is not in the same condition as you received it
** When any consumable item has been used or installed
** When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
** When non-returnable items are involved such as innerwear. lingerie etc.
** When items are tampered with or have missing serial numbers
What should I do if I want to exchange a product and it is either sold out or not available?:
You can choose to return the product for a full refund from My Orders. Please note that only certain items can be returned or exchanged. For more information, check the seller’s return policy on the product page.
Flipkart’s Friendly Returns Policy:
** At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.
** We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.
** Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.
** Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers.
** In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.
Replacement:
** If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller’s policy when buying or before initiating a return for a replacement.
** Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked
Exchange:
** If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller’s Return Policy when buying or before initiating a return for exchange.
** Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.