Organization : Gojavas
Service Name : Track Your Order
Applicable States/UTs: All Over India
Website : http://gojavas.com/docket_details.php
Track Order:
Enter valid Docket No./ AWB No./ Shipment No./ Consignment No.
Related: How To Track Flipkart Order Status : www.statusin.in/15272.html
Note:
To search for multiples, please enter docket numbers seprated by commas
Frequently Asked Questions:
I received an SMS saying that my shipment gojavas will attempt to deliver my shipment today. At what time can I expect the delivery today?:
In the case you have received an SMS saying we will attempt the delivery today, we try our best to ensure an attempt on the same day. However, since our field executives have several shipments to deliver on a single route, we cannot give you the exact time he will reach your address. Rest assured, our field executive will call you before reaching your address and you can coordinate with him to ensure a smooth delivery experience.
Can I have the contact details of the FE/delivery staff on the field for better communication?:
Our field executives spend most of their time riding their bikes and delivering your shipments. Hence they are unable to attend phone calls most of the time. In order to avoid accidents, delays and misunderstandings we avoid sharing their contact details.
Can I have the contact details of the local branch?:
Large call volumes cannot be handled by our local branches, most of which have only one or two telephone lines. However, to ensure that you have a smooth experience, we have a dedicated customer care center to help you resolve any query or complaint.
Would I be called before the delivery is attempted?:
Our field executive will call you in case he is unable to locate your delivery address / it is your work address / if you stay in a society where outsiders are not allowed to enter without authorization.
What does my Shipment Status mean?:
Please refer to the ‘Shipment Status’ term in the ‘Glossary’.
Once a shipment is Out for Delivery, till what time can it be delivered?:
Our field executive is on the job until 8 pm for home addresses and 6 pm for office addresses. But at times, deliveries later than these are also made.
I attempted to track my shipment but was told to enter valid docket number. Why?:
This could be because of two reasons:
1) A typing error, please recheck the number and try again.
2) The physical shipment has not been handed over to us by the consignor whilst we have received the data with the pre-assigned AWB No. Kindly contact the consignor in this case.
What is real time tracking?:
Real time Tracking is a service provided by us which can help you can track the movement of the delivery vehicle as well as the details of the Field Executive on Google Maps.
Do you deliver on Sundays?:
Yes, we do!
How do I contact customer care?:
You can call us at 0124-4405730 (Monday to Sunday, 8 AM TO 8:30 PM) or send an email to feedback@gojavas.com.