Organization : Kerala State Electricity Board
Service Name : Register Complaint & Check Status Online
Applicable State : Kerala
File New Complaint : https://wss.kseb.in/selfservices/showAnonymousComplaint.do
Check Your Complaint Here : https://wss.kseb.in/selfservices/displayAnonymousComplaintStatus.do
Register Complaint:
Using this feature, any user can register complaints in WSS as well as check the status of the complaints already registered
Related: KSEB LT Bill Online Payment Kerala : www.statusin.in/4529.html
Steps:
1. Click on REGISTER COMPLAINT from the KSEB Web Self Services quick links. A page will be displayed
Enter the following complaint details
Complaint Type: Select the type of complaint from the drop down list
Complaint category: Select the category of the complaint from the drop down list
Contact Person: Name of the person to be contacted for details
Mobile Number: Mobile number of the contact person mentioned
Landmark: Landmark of the site of the complaint
Consumer Number:If the complaint is related to any consumer number
Problem description: Description of the complaint
Address:Address of the site of complaint
Enter verification code:Enter the CAPTCHA code for verification that the Registration is by humans
2. Click the Submit Complaint button to proceed with complaint Registration or Cancel to cancel the complaint information entered.
3. Successful registration will display the message showing the complaint number generated for the complaint.
4. Click the Print button to take a print of the complaint number or go back to the homepage
Complaint Status:
** Click on COMPLAINT STATUS from the KSEB Web Self Services quick links
** Enter the complaint number
** Click the Get Complaint Status button to get the complaint status or Cancel to clear the entered information
Forgot password :
A registered User will reset his/her password by providing email id and answer to the secret question. Enter the User ID & click forgot your password in the login page
WSS :
Web Self Service provides the utility customers with a wide range of possibilities in regards to self-services and enhances customer’s relationship with the utility by providing complete access to collaborative services with just an Internet connection.
Web Self Service solution provides customers a user friendly interface to address their problems related to electricity supply and services.
As one of the modules under the R-APDRP solutions portfolio, WSS takes a holistic approach covering not just the software application such as usability, functionality, security etc., but the associated need to communicate and encourage self-service. This will facilitate a shift in consumer behaviour thereby delivering higher customer satisfaction
Salient Features :
** Primary point of interface between the utility and its customers
** A self-service solution to manage customers through access to collaborative services
** Empowers the utility’s customers by a simple registration to start availing services
Solution Benefits :
** Enriching customers with high quality experience through a user friendly portal
** Significant features like Bill Payments, Complaints Registration and New Connection requests are just a click away
** Reduced the response time of complaints through relevant workflows
View Comments (2)
We are living in Kumily, Thamarakandam street. Here always weekly twice power outage issue happening. Just only our area not other areas. If we had contacted KSEB kumily about this issue. But, they answer so reckless and lies. I don't understood why is that only our area there is power cut not like other areas. Are we not paying bills correctly? Here also people's living here as why KSEB doesn't care about us. We are also have work depends on this power. What do we have do? We are suspicion on this case. Because, it's happening only our area there is something going on backend
Dear Sir,
Please be informed that we requested for a new connection & made required pay- ment on 31.03.2022 but till now we did not get a new connection. KSEB staff who are making the site visit is alway raising new comments , whenever we are approaching and those comments are compiled/rectified from time to time. Professional staff with good intentions should raise all their concerns during the first visit itself and are supposed to support the customer rather than troubling them. We are expecting good service from KSEB.
Since we are not getting any kind of positive feedback from Arimboor(5679) KSE office, we are seeking your kind support to resolve this issue & to issue a new connection at the earliest as possible.
District: Thrissur, Arimboor 5679
CONSUMER NO:2156792200130 & 2156792200137