Status Check, Procedures, Facilities

Organization : Tolexo Online Pvt. Ltd.
Service Name : Track Your Order
Applicable States/UTs: All India

Website : tolexo.com

Track Your Order :

Enter your Order Id & Email Address to check your order status

Related : DTDC Consignment Tracking Online : www.statusin.in/15665.html

Cancellation & Return Policy:
100% MoneyBack if issue not resolved in maximum 30 days via same mode.

Tolexo allows return of products for 3 days from delivery in all the following cases:
** Product is used/worn or altered
** Physical damage to the box or to the product
** If sealed package of branded products is open
** The packet was empty / some item or accessory was missing
** The product was defective,
** Significantly different from the description given by the merchant (wrong size, colour, quality or material related issues)
** You changed your mind due to any other reason

Apart from the initial period, Tolexo still allows returns for upto 15 days from delivery in the following cases:
** The product was defective,
** Significantly different from the description given by the merchant (wrong size, colour, quality or material related issues)
** You changed your mind due to any other reason

After the initial period though, the following conditions must be satisfied:
** Product must be in its original condition
** Only unused, unaltered, unsoiled products will be accepted
** Brand packaging should be intact
** Replacements will be made if product is available on website

To return a product, you can raise a return request at our helpline number or email at returns@tolexo.com by providing the following details:
** Order ID
** Images clearly demonstrating the damage / missing product in the packet

Post receiving your request Customer Support will confirm the return request and will inform you about the pickup process. Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.

About Tolexo :
Tolexo.com is the ultimate destination for Business Goods & Supplies, which transforms the way businesses buy these products. It offers consumer shopping experience for the largest collection of products needed by businesses, factories, offices and laboratories.

The platform makes it easier for millions of businesses, from small to large, to buy & sell goods online, by providing technology & services that enable selection, payments, customer support & fulfillment – all as an integrated experience. We are building the futuristic infrastructure required for frictionless commerce by integrating the best of what online & offline setups have to offer.

Contact Us :
Tolexo Online Private Limited,
1st Floor, 29-Daryaganj,
Netaji Subhash Marg,
New Delhi 110002

FAQs :
1. How do I pay for a Tolexo purchase?
Tolexo offers you multiple payment methods. Whatever be your mode of payment, you can rest assure that Tolexo’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Cash on Delivery and Credit card to make your purchase. Tolexo also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

2. How do I know my order is confirmed?
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS informing you on the estimated date of delivery. You can also check the current status of your order by logging into your account on Tolexo and going to MY ORDER section.

3. How do I cancel my order?
If you wish to cancel your order, please follow login to your account and click on cancel or request cancellation using order email.