Status Check, Procedures, Facilities

Organization : Lenskart
Service Name : Order Status Tracking
Applicable States/UTs: All India

Check Status Here : http://www.lenskart.com/sales/guest/form

How To Check Lenskart Order Status?

Enter your Mobile (or)Order ID and Enter your Email Address to know your order status.

Related : Overcart Order Tracking : www.statusin.in/17412.html

Return Policy:
** The Return policy offers you the option to return items purchased within 14 days of receipt. In case of returns, we will issue Store Credit in your account which you could use against your next purchase from our website.
** All items to be returned must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.

What is the Process that is followed in case of Return?:
** Inform us at our 24*7 customer support helpdesk via call , email or livechat
** Once we have received the product, our quality assurance team would inspect the product (Its condition)
** Our Escalations team would call and confirm the reason for sending the product back and take a feedback from you
** Only in cases where, the product is in its original condition, we would issue Store Credits which you could use against your next purchase

What are the options available for me if I want to return the product?:
Pick Up Service:
** Call us at our customer care number
** Check if we have pick up services available in your location (Currently we pick up returns only in selected PIN Codes. If your delivery location is serviceable, we would come and pick the item from you doorstep)
** We would pick the product in minimum 3-4 days, after the request for pick up has been placed

Note: Pick Ups are free of cost; do not pay anything to the person who comes to pick the items.

Any Courier Service:
** Select any courier service
** Mention our Address, same as the one on Invoice
** Handover the product to them and pay for their services
** The product would be delivered to us

Note:
You will be reimbursed Rs. 100 only towards your shipping costs. This is subject to your returns being inspected and successfully processed upon receipt at our end.

How do I return a product?

Fill out a return form: You can use the returns form that was sent with the order.Send the product through any option which has been listed for you above.

Note:
If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. Any damage would not be borne by the company.

What If I receive a damaged or broken product?:
** Please inform us within 72 hours if you receive the product damaged or broken. We would issue Store Credit in your account which you could use against your next purchase.
** If you inform us post 72 hours about the product being broken or damaged, we will be more than happy to repair the product for you(as per the product warranty). Please feel free to email/call or chat with us to inform and send the product back to us.

FAQ On Lenskart

Sure, here are some frequently asked questions (FAQ) about Lenskart:

How do I get started with Lenskart?
To get started with Lenskart, you can either visit their website or one of their stores. On their website, you can browse their selection of eyeglasses and contact lenses, and you can also use their virtual try-on tool to see how different frames look on you. If you prefer to shop in person, you can visit one of their stores and have a consultation with one of their opticians.

What are the benefits of shopping with Lenskart?
There are many benefits to shopping with Lenskart. First, they offer a wide selection of eyeglasses and contact lenses at competitive prices. Second, they offer free shipping on all orders over ₹500. Third, they offer a 100% satisfaction guarantee on all products. Fourth, they have a team of experienced opticians who can help you find the right prescription glasses or contact lenses.

What is the return policy for Lenskart?
Lenskart offers a 100% satisfaction guarantee on all products. If you are not happy with your purchase, you can return it for a full refund within 30 days of purchase.