Status Check, Procedures, Facilities

Organization : FashionandYou.com
Service Name : Order Status Tracking
Applicable Country: India

Login Here : fashionandyou.com

Track Order Status

How Do I Track the Status of My Order?::
Click on to ‘My Profile’ and then the ‘Order History’ section on your FashionAndYou account to view all details like the order number, date of order placement, product and quantity, value, payment mode and status of the order.

Related : Koovs Order Status Tracking : www.statusin.in/17460.html

How Do I Cancel My Order?:
** Within 24 hours from the date of purchase, just write to us at support@fashionandyou.com asking for a cancellation. After the cancellation of a pre-paid Order, a full refund will be initiated to your account within 2-3 days through the same mode that you had used for the payment.

** In case of an Express Order/s, the products are shipped within 24 hours of purchase. As a result, an order can only be cancelled if it has not been processed or shipped.
** Since, cash on delivery (COD) is a special service where we purchase the product from our vendor as per your commitment to pay and ship your order

What if it is a Prepaid Order that is being Cancelled?:
Once your cancellation is confirmed, a full cash refund will be initiated to your account within 2-3 days through the same mode that you had used for payment in the case of a pre-paid Order.

How Do I Confirm the Cash on Delivery Order?:
** Once you have checked all the details including product/s, shipping address and payment mode, click on ‘Commit’ and your order is placed.
** You will receive an automated call from 0124-4123000 where you can simply press 1 to confirm your order. Missed our call? No worries! Simply call our customer care and we will assist you.

How Do I Add More Products to My Order Placed on Fashion And You?:
At FashionAndYou, you can add more items to your cart before you complete your transaction. Once an Order number is generated you will notbe able to add more items to the same Order.

How Do I Use the Store Credits that are There in My Account while Placing an Order?:
On the Review page, add the Store Credit Points to be used and simply press ‘Apply’.

How Do I Use Loyalty Points in My Account to Place an Order?
On the Review page, add the Rewards Points to be used and simply press ‘Apply’.

How Can I Use the Voucher in My Account to Place an Order?:
1.Any Voucher that you earn is visible on the Summary Page of your FashionAndYou account. Once your Vouchers are credited to your account, you can choose to use them towards all or part of any purchase on the website.

2.While placing the order, you have an option which says “More Saving”. Simply select which one(s) of the Vouchers you would like to use.
** You can use the “Promo Code” which is available for general use.
** You can also use “Personal Coupon” which only makes you eligible for a particular offer.

3.Once you select the voucher, the equivalent value will be deducted from the total amount of your order. But, you can only use one Voucher at any given point of time. If necessary, you can then complete the payment for the remaining sum by selecting your payment method.
4.Please note that if the sum of the vouchers selected is more than the total amount of your order, the difference will not be refunded to your account.

What are the Shipping Charges that are Levied?:
FashionAndYou offers free shipping on all pre-paid orders (i.e. on all credit card orders). On Cash on Delivery orders we charge a shipping fee of INR 99 for orders below INR 999. In case of part shipment, pertaining to any order, the delivery charge for COD orders, shall be payable at the time of the delivery of the first product in relation to the relevant order.

What if Someone Else is Shopping for the Same Product as Me and it is the Last Piece Available?:
In such a scenario, it is the ‘fastest finger first’! Whosoever puts it in the cart first will be able to buy it. You need to checkout before your cart time expires; otherwise the product will disappear from your cart and be made available to others.

What should I Do if My Area Falls under the Non-Serviceable Pin Code?:
** It is our sincere effort to service our customers all over the world but currently there are only 7500 locations across India where we offer courier services.
** Hence, we suggest you to place an order from a different pin code. Check the serviceability at your location by entering a different pin code.