Organization : Zivame
Service Name : How to Order Online
City : Bangalore
Website : http://www.zivame.com/
How to Order Online
Shipping Policy :
** We are committed to delivering your order accurately in good condition and always on time.
** We partner only with reputed national courier companies to ship your orders.
Related : Zivame Track Order or Return Status : www.statusin.in/17565.html
** Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere without disclosing the contents of the package.
** For order above Rs.995, shipping is absolutely free. For orders below Rs.995 there is a nominal fee of Rs.39 charged for delivery.
** We ship your order within 24-48 hours.
** You can expect your order to be delivered to you in 2-3 working days in major cities and 12-15 days for other locations as per your pin code.
** You can track your order online once it is dispatched.
** While we shall endeavour to ship all items in your order together, this may not always be possible due to product availability.
** We will intimate you in such cases via email.
** If you feel the packaging is tampered with or damaged, you can refuse to accept the delivery.
** Call us at 080-4922-1777 or contact us with your order number. We will ensure that a replacement delivery is made to you at the earliest.
** Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
Order Related FAQs :
1. I don’t know how to place my order?
Follow these steps :
** Select the product
** Select the size
** Pick the colour
** Click ADD TO CART
** Click on PLACE ORDER
** Enter your shipping details
** Select the mode of payment
** Note your order number
** Alternatively, you can always reach us at 080-4922-1777 or Contact us and one of our associates will help you to place an order.
2. I got an error while placing the order. I’m not sure if the order is placed ?
** For every successful order, you will receive an email and a SMS confirming the order.
** If in case the order was not placed successfully, we request you to place the order again.
3. What is the status of my order?
** If you are a registered customer with us, you can always login into your account and you will be able to see the status of your order.
** If you are a non-registered customer, click on the link and you will be able to see the order history.
4. Can I see the products before I accept the courier?
** We do not have open delivery facility at this point in time.
** In case you are not happy with the item received, you can raise a return request through the link.
5. How do I cancel my order?
** To cancel an order, you can call us at 080-4922-1777 or Contact us .
6. How do I add new products or remove some products from my order?
** Please call us at 080-4922-1777 or Contact us within 24 hours to edit your order.
7. Will you list the items ordered on the package / box received?
** We follow discreet packaging, hence we do not mention product details on the package.
** However we do send an invoice for the order placed with the product details to your email id.
8. Can I change my shipping address/Contact details after I have placed my order?
** We can certainly change the address in case the order is not yet shipped from our end. Call us at 080-4922-1777 or contact us to get it changed.
** If the order is already shipped out, we will not be able to make any changes.