Organization : Zohraa
Service Name : How To Return/Cancel Order In Zohraa
Applicable States/UTs: All India
Website : zohraa.com
Cancellation & Returns:
Zohraa has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues (apparel and footwear only) or if the item is faulty or not what you ordered.
Related : Forever 21 Track Order / Return Status : www.statusin.in/17605.html
Zohraa accepts returns with size issues only for :
** Apparel
** Footwear
Only store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
No returns, refunds or exchanges will be accepted for the following items:
** Custom stitched salwar Kameez
** Products on sale
** Accessories
** Beauty Products and Fragrances
** Home Décor
** Handbags
** Hosiery
** Intimates
** Jewellery
** Leather goods
** Swimwear
** Sunglasses
** Wallets
** Watches
** Electronics
** Toys
If the return is due to a size issue or some other issues (not an error on our part), it is the member’s responsibility to pay for return shipping. On our part we will give you a discount coupon. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 150/kg. All returns which are not valid will not be accepted and will be sent back.
Returns can be made in the following ways:
** Courier the product(s) to Zohraa
** Intimate us so that we can pick up (serviceable pincodes only) the product(s) from your doorstep.
Should you wish to return all or a part of your order, you need to let us know within 7 days from the date of receiving your parcel. You can either call our Customer Support No. +91 9289208989 between 11am and 7pm or write to us support@zohraa.com.
Refunds are made as follows:
** If the payment was made in cash then the refund is made in the form of a cheque.
** If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
** When a refund is to be made due to sizing issues from customer’s end (for apparel and footwear) then the amount is refunded in the form of store credits.
Please Note:
Zohraa will make refund cheques only in the registered name of the customer.
Cancellation Policy:
Cancellation by Zohraa:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your in your Card Account. The customer agrees not to dispute the decision made by Zohraa and accept Zohraa’s decision regarding the cancellation
Products once dispatched cannot be returned except when an approval have given through support@zohraa.com
Cancellation BY YOU:
Cancellation within 24 hours of purchase:
** You can cancel the order within 24 hours of your purchase by visiting your “My Account” section and cancelling a COD/ pending order or writing to us at support@zohraa.com for your prepaid order. The cancellation will be effective within 24 hours and you will get a confirmation email and the bonus used if any will be reverted to your account automatically.
** The customer agrees not to dispute the decision made by Zohraa and accept Zohraa’s decision regarding the cancellation
Cancellation after 24 Hours is over:
** We need you to understand that on the basis of your consent written/ verbal we place the order with the brand, thus cancelling the order by you after 24 hours is over is a double loss of revenue for us.
** In such a case we need a written email from you stating the order number and the reason for cancellation.
** After receiving that email Zohraa will take a decision.
Please note:
** In cancellation after 24 hours of placing the order, if it is approved, the bonus used if any is not reverted and in case of Prepaid order, the money is reflected back in your account in form of purchase credits.
** The customer agrees not to dispute the decision made by Zohraa and accept Zohraa’s decision regarding the cancellation.
Cancellation in COD Cases:
We appreciate if you inform us in advance in case you do not wish to accept the COD order, so that we do not dispatch the order and save on the courier cost and the effort.
Please note:
** Repeated refusal of COD orders might lead to barring of COD facility without any intimation.
** The customer agrees not to dispute the decision made by Zohraa and accept Zohraa’s decision regarding the cancellation.
Cancellations Under Express Sale:
Request for order cancellations under Express Sale will not be accepted as we start the process for dispatch as soon as order is received by us. The customer agrees not to dispute the decision made by Zohraa and accept Zohraa’s decision regarding the cancellation.