Organisation : Casa Quirky
Service Name: Check Order Status
Order Status here : http://www.casaquirky.com/
Order Status
How do I check the current status of my orders?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Casa Quirky.com.
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To check the status of your pending orders, click on the “Sign In” link in the top right of any page on our store and Sign In to your account. This will take you to your Account page, where you can click on the “My Orders” link to view the status of all orders.
To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.
What do the different order status mean ?
Processing: We have received authorization from the payment gateway and are processing your order.
Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.
Complete: Your order has been delivered at your specified delivery location.
Cancelled : The order was cancelled.
When and how can I cancel an order?
You cannot cancel your order once placed.
My Account & My Orders :
What is My Account?
We’ve made it easy for you to view and update your account and orders any time through “My Account” after you sign in to your account. With “My Account” on Casa Quirky you can
** Manage/edit all your personal data like address, phone numbers, email ids
** Change your password
** Track the status of your orders
** Create Customer Care tickets for your orders and other queries
How do I know my order has been confirmed?
Once your payment has been successfully made, your order is processed immediately. Casa Quirky will send a confirmation mail for your order, to the email address associated with your Casa Quirky account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.
Is it possible to order a product that is ‘Out of Stock’?
Unfortunately, we do not have these products available for sale currently.
Shopping and Payment :
Is it necessary to have a Casa Quirky account to shop?
While it is not necessary to have a Casa Quirky account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID.
How do I make a payment for a Casa Quirky purchase?
Casa Quirky offers multiple methods to make payments for your order: Phone Order,Bank Transfer and Cash on Delivery.
All Credit/Debit card details remain confidential and private. Casa Quirky and our trusted payment gateways use SSL encryption technology to protect your card information.
Packaging, Shipping & Delivery :
How are items packaged?
All items are carefully packaged at our warehouses – as to avoid any form of damage. We ensure the package is water proof with plastic wrap.
What are the delivery charges?
Sellers provide some free delivery on most items in India. Some items may have shipping depending on the nature of the product.
What is the estimated delivery time?
The estimated time of delivery is within 7 working days for domestic orders. All orders get shipped within 5 working days from the warehouse.
How will the delivery be done?
We process all deliveries through reputed courier companies like DTDC, DHL and Fedex.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Does Casa Quirky deliver internationally?
Casa Quirky does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC and FEDEX to deliver your shipments safely and timely to you.
How can I track the delivery of my order?
All Casa Quirky items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.
Cancellations & Returns :
How do I get a defective item, ordered on Casa Quirky.com, replaced?
Notify us of any problems, damages or defects within 7 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost or issue you a store voucher of the amount you paid for that product. In case of damaged products, please send us a photo of the damaged product within 48 hours of receipt of the product.