Status Check, Procedures, Facilities

Organization : FlowerAura/ Flower Aura
Service Name : Order Tracking
Applicable States/UTs: All India

Track Order Here : http://www.floweraura.com/trackorder

How To Track Flower Aura Order?

Tracking has never been so easy. Just enter your unique order number and email id.

Related / Similar Facility : Silpaa Order Tracking

Flower Aura Cancellation & Refund Policy

1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts.

2. Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to wecare@floweraura.com

Mail shall contain following details:-
a. Order ID
b. Cancellation Reason
c. Refund Account Details

3. Cancellation shall be initiated after formal order cancellation request is received at wecare@floweraura.com

4. Refund shall be made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 5% charge will be applicable.
7. Any discounted or exempted amount can not be claimed for refund.
8. Any extra amount credited to Floweraura’s account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund Floweraura shall have the deciding hand.
10. FlowerAura may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at contactus@floweraura.com

Flower Aura Delivery Timings

For all same day orders, orders have to be made before 5 pm on the same day. All orders made after this shall be considered for delivery latest by the next day.

We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 7:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client’s request but cannot commit 100% efficiency in timing of delivery.

Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine’s Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstances. For Valentine Midnight delivery, delivery will be done between 10 PM to 12 AM

About Us :
FlowerAura.com is an online flower store that delivers flowers all over India. We at FlowerAura deliver best quality – fresh cut flowers in more than 170 cities across India with the help of our strong affiliate network and channel stores. Each and every one of our flowers is handpicked at the right stage of bloom by our expert florists in your cities.

Our online flower delivery platform comprises of a team with strong technological and operations experience which enables us to deliver fresh flowers and gifts at the cheapest prices available in India.