Status Check, Procedures, Facilities

Organization : Universal Transparent Tracking of Applications and Responses (to Applications)
Service Name : Online Registration & Tracking of Applications
Country: India

Website : uttara [dot] nic [dot] in

Online Registration & Tracking of Applications:

Uttara web enabled application is created to make Citizen services more convenient and for the Office head who monitor Complaints / Request /Queries and track Complaints/ Request /Queries online received to his Office.

Related : SCORES Sebi COmplaints REdress System : www.statusin.in/8941.html

Uttara records all letters (applications, complaints, grievances, suggestions, instructions etc.) coming to any office. Javak panji does the same for all such letters/Applications/Reply/Demand going out of the office.Currently this process is manually entered in two registers named “avak panji” and “javak panji”.

System helpful for Citizen:
** Can register their applications (WE ARE BEING HEARD; ADMINISTRATION IS LISTENING)
** No need to visit office
** Economic
** Hassle free
** 24X7 easy access
** Transparent process
** SMS notification at all key stages

System helpful for Administrators/Officers:
** Birds eye real time view of the Office/Department
** Direct control on applications/Letters
** Helps in work load distribution
** Easy application/record tracing
** Direct impact on performance
** Reduce unnecessary interference
** 24X7 easy access
** Easy know the history of movement of any Letters

Features :
Transparent & Accountable :
Transparent Process, Enforcement of Accountability.
SMS Alerts :
SMS notification at all key stages.
Time Limit :
Time Limit Papers Report, Set Time Limit.

Key Features :
G2G/G2C :
Uttara records all letters (applications, complaints, grievances, suggestions, instructions etc.) comming to any office.
Functionaries :
Online back office, SMS notifications for quicker access to citizen, Transparency on work load, Track Status of Application/Letter.

Transparent process :
You can Track Application/Letter to know the pandeancy. track application/letter shifting form one section to other section
Fundamental Rights :
Right to Response, Right to Transparency, Right to Equality & Right to Information, Creditability.

Reduce Complexity :
Reduce Complexity of Governance to citizens like, Which Department?, Which Offices?, Which Sections?
Application Movement :
One office to other office, one section to other section and One office to Multiple Office

G2C (Goverment to Citizen) facilities / features :
** Online receipt, processing of applications/ letters / grievances from residents
** Online Filing of RTI applications for any office
** Online response to residents against their applications / letters /grievances, Unique ID issued to each letter/application

** Online Tracking of status of applications/ letters / grievancess
** Institutional Mechanism to ensure Guarenteed Response / Acknowledgement to citizen

** Easy Monitoring Jansuvai applications and Complaint received from any source i.e. Janta Darbar / Grievnance Redressal Camp/HCM Visit/PG Cell Bhopal, CM help line and Collector/Commissioner visit
** SMS notifications to Citizen at all key stages

G2G (Goverment to Goverment) facilities / features :
** Record keeping of applications, grievances, letters, DOs issued and received by any Office

** Facility to send / forward / broadcast Letters /Application to Multiple sub-ordinate Offices at one click.
** Register Vidhan Sabha / Lok Sabha Questions received any head of department

** Easy Monitoring Jansuvai applications and Complaint received from any source i.e. Janta Darbar / Grievnance Redressal Camp/HCM Visit/PG Cell Bhopal, CM help line and Collector/Commissioner visit

** Easy Monitoring Time Limit Papers
** Easy to find action taken history on any letter/application

Contact For Technical Clarifications/Queries, Implementation, Replication:
Technical Director
NIC, Madhya Pradesh, Vindhyachal Bhavan
Bhopal (M.P.)
0755-2551265, sjain [AT] nic.in