Organization : Department of Government Reforms
Service Name : 1905 Punjab Online Public Grievance Lodging and Monitoring System
Applicable States/UTs: Punjab
Website :http://1905.punjab.gov.in/
1905 Punjab Portal For Public Grievances :
“Punjab 1905 web portal” and “Dial 1905” are dedicated in the service of citizens of the State for efficacious redressal of their grievances.
Related : PGRAMS Public Grievances Redress & Monitoring System Punjab : www.statusin.in/18605.html
Frequently Asked Questions- Grievance Redressal :
1. How do I lodge the grievance?:
The grievances can be lodged online on “1905punjab.gov.in” In places where internet facility is not available or even otherwise; the citizen can call on the Toll-free number 1905 to lodge his/ her grievance.
2. What happens when I lodge the grievance?:
The grievance is acknowledged online on “1905punjab.gov.in”or over call at 1905. A unique registration number is given to each grievance submitted online or by call. This registration number will help the citizen in tracking his/ her grievance.
3. How can one enter the grievance in Punjabi?:
For entering the information in Punjabi, Citizen has simply press F9 key on the keyboard.
4. How can i get assured that my grievance has been received?:
Once the grievance is submitted, the “View Status of grievance here” option will display the information regarding current status and assignment details.
5. How do I track my grievance?:
It may be tracked on the “1905punjab.gov.in” by clicking “View Status of grievance here” link and entering the unique registration number. Further, the system generated sms/ email shall be sent timely to the citizen for his/ her information.
6. What happens to the grievances? How are the grievances dealt with in Punjab Government Departments?:
Every Department has a designated Nodal Officer as its ‘Grievances Officer’. He / She is the nodal officer for redressal of grievances on work areas allocated to that particular Department. The Nodal Officer coordinates and monitors the efficacious disposal of grievances.
7. What is the time limit for redress of grievance?:
Thirty (30) days.
8. What are the types of grievances which are not taken up for redress on this portal?:
a) Subjudice cases or any matter concerning judgment given by any court
b) Transfers and postings.
c) RTI matters.
9. After redress, can the grievance be reopened for further correspondence about it having been closed without details etc.?:
No. In such situations, the citizen will have to lodge a fresh grievance drawing reference to the closed grievance, and call for details. Also the citizen would have an option to give his/her feedback which would be examined by the Chief Coordinator of Punjab 1905.
Toll-Free Helplines in Punjab:
** Medical Assistance-104
** Revenue-18001800168
** Power-1912
** Water Supply & Sanitation (Rural)-1800-180-2468
** Local Government-1800-1800-0172
** (Municipal Corporation, Municipal Council,
** Water Supply and Sanitation (Urban))
** Police-181
** School Education-1800-137-2215
** Anti-corruption-1800-1800-1000
** NRI 0091-172-2298543
** Excise and Taxation-1800-258-2580