Status Check, Procedures, Facilities

Organization : Indian Railways
Facility : Registration Of Complaints & Suggestions

Home Page : http://www.indianrailways.gov.in/
Register here : http://customercare.indianrailways.gov.in/criscm/common/complaint_registration.seam

Indian Railways Registration Of Complaints & Suggestions

All grievances relating to to State Governments / Union Territory Administrations and Government of NCT Region of Delhi, are to be redressed by the State/ UT/ NCT Government concerned. Citizens are advised to take up matter regarding pendency of their grievance directly with the State Government concerned.

Related : Indian Railways Procedure for Booking Special Trains & Coaches : www.statusin.in/2449.html

Public Grievances pertaining to identified issues in respect of 20 Central Government Organisations (for list click here) are being handled by Directorate of Public Grievances (DPG), Cabinet Secretariat. If your Grievance falls under the purview of Directorate of Public Grievances, Cabinet Secretariat, please click here to lodge your Grievance.

How To Register

Complaints & Suggestions Registration Form :
** Fields marked with * are mandatory
** Complaint Details
** Complaint/Feedback/Suggestions
** Incident Date Date Format DD/MM/YYYY HH :MM Incident Time Help
** Name Of Staff
** Report Complaint
** Place Of Occurrence

Complaint Reported By :
** Name
** Contact No
** E-Mail Id.
** Address
** Please enter the Complaint Description
** Attachment if any(Supporting Document)
** Please type the characters appearing in the image below(Letters are case-sensitive.)
** Click on Submit Button.

Contact Us
Directory of Ministry of Railways
Webmaster E-mail ID : webmaster.portal AT indianrailways.gov.in

FAQs

What are the prescribed limits for refund?
1. In case of confirmed reserved tickets, upto 2 hours of the actual departure of the train irrespective of distance. No refund will be granted after two hours of the actual departure of the train.

2. In case of RAC/waitlisted tickets upto three hours after the actual departure of the train irrespective of the distance. No refund will be granted after 3 hours of the actual departure of the train.

3. For trains departing between 21.00 hours and 06.00 hours (actual departure), you can get a refund within two hours of opening of the Reservation Office, in case no current counters are available at the originating station.

Suppose I am unable to approach the concerned authorities, what do I do?
In exceptional circumstances you may obtain a Ticket Deposit Receipt (TDR) from the nearest major station within 3 (Three) days from the day of scheduled travel.

You must then submit an application in the prescribed form (Printed on the back of TDR) to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt-issuing station belongs.

This application must be submitted within 10 (Ten) days from the date of your journey. The refund officer will examine the case on merit and, if decided, refund will be sent to you by a Station Pay Order (to be encashed at station) or Money Order or Crossed Cheque

Will the entire amount be refunded or will I lose some money?
The fare you paid for your ticket will be refunded after deducting cancellation charges in case of confirmed ticket and clerkage Charge in case of RAC/WL/Unreserved Tickets, If the ticket is surrendered within the prescribed time limit as per refund rules.