Status Check, Procedures, Facilities

Organisation : Karnataka State Road Transport Corporation KSRTC
Facility : Ticket Cancellation Procedure

Ticket Cancellation : https://ksrtc.in/oprs-web/guest/ticket/cancel.do
Website : http://ksrtc.in/

How To Cancel KSRTC Ticket?

If passenger is not travelling on a booked ticket, he needs to cancel the ticket as per the conditions specified below;

Related / Similar Facility : KSRTC PNR Current Enquiry Status

** Tickets booked at KSRTC / authorised franchisee counters can be cancelled at any of counters on production of Original Counter tickets.
** Tickets booked through online / mobile booking have to be cancelled through online / mobile only. In respect of cancellations, refunds applicable will be made to the concerned Credit card / Online banking account only.

Guest User: Online tickets booked as Guest User need to be cancelled through “Guest Users Ticket” displayed on the right hand corner side at ksrtc.in (ksrtc.in/AWATAROnline/preETCancel.do?hiddenAction=GuestUser).

Registered User: Online tickets booked by Registered users need to be cancelled by the same user by logging in to his acount.

Counter e-ticket: It is mandatory to produce Identity proof along with ticket print-out for cancellation of Counter e-ticket at the counters.

** Tickets booked through master franchisee counters (Bangalore-One) have to be cancelled through respective master franchisee counters / KSRTC counters only.

** Tickets booked through master franchisee websites (Mobile One and BusIndia) have to be cancelled through respective master franchisee websites only.

Counter working hours: 0700 hrs to 2200 hrs. Counter working hours may vary from place to place.

** Online/Mobile booking and cancellation is available 2400 hrs.
** Cancellation of tickets is allowed till tripsheet is generated for the service in which ticket is booked or two hours before departure, whichever is earlier, as detailed below;

What is Cancellation Fee?

Cancellation fee will be calculated on the Basic fare collected as per the following slab;
** Cancellation fee will be deducted from the total collected amount.
** Cancellation slabs (% fare refund) are based on the time of cancellation with reference to the departure time of the service at the place of boarding.
** For cancellation of tickets, cancellation fee is calculated on the journey fare applicable.

** Cancellation of tickets with discounts will be as per the above procedure. However, cancellation charges will be worked out on the basic fare payable by the passenger. Refund amount will be actual fare collected less cancellation fee.

** Reservation fee is non-refundable.
** Bridge fee, User Fee, Toll Fee, Entry Fee, etc. will be completely refunded.
** Above conditions apply for partial cancellations also.
** In case of partial cancellation, the seat no. of the passenger who will not travel has to be cancelled.
** In case of partial cancellations, if number of passengers after cancellations reduces to less than four, group discount for all seats will be withdrawn.
** In case of cancellation of onward journey ticket, discount on return journey ticket will be withdrawn.

** Passengers are requested to keep information regarding the availability of counters at service originating places and the time at which tripsheets are generated to ensure that they get adequate time for cancellation of tickets.

** No refund is allowed for not travelling or not cancelling a ticket.

** For online tickets which cannot be cancelled by the user, the user needs to send email to awatar[at]ksrtc.org. Date and time of email will be the basis for deciding the refund slabs. Users are also requested to check the response/guidance given by AWATAR cell.

** For guidance in advance booking/cancellations, passengers can contact call center, 080-49596666 (24 hours) OR AWATAR cell on 7760990034, 7760990035 (0700 to 2200 hrs).

KSRTC Refund Claims & Procedure

** All refund claims shall be submitted by email to awatar[at]ksrtc.org or to call center on 080-49596666.
** Refund claims shall be submitted by passengers within 30 days from the date of journey. Claims received after 30 days will not be considered.
** For all refund claims, passengers need to provide PNR no. or copy of ETM ticket and detail their grievance / reasons for refund claim. Additional details/documents, will have to be submitted where felt necessary to decide the claim.
** All refund claims will be verified by operating units before deciding refunds. The refund process will be completed within 15 days from the date of receiving the claim except claims where detailed investigations are required.

Mode of refund:
** For online / mobile tickets, applicable refund will be credited to passengers credit card/netbanking account which was used for booking the ticket.
** For tickets booked at counters, passengers will have to produce the original ticket and collect applicable refund from KSRTC / franchisee counters. Such refunds after departure time are allowed at KSRTC counters only.
** For tickets booked through master franchisee counters (Bangalore-One), passengers will have to produce the original ticket along with Identity proof and collect applicable refund from KSRTC counters only.
** For tickets booked through master franchisee websites (Mobile One and BusIndia), applicable refund will be made through respective master franchisee websites only.

FAQ On KSRTC Ticket

Here are some frequently asked questions (FAQ) about KSRTC Ticket:

How do I book a KSRTC ticket?
You can book a KSRTC ticket online, through the KSRTC app, or at a KSRTC ticket counter. To book a ticket online, you will need to create an account on the KSRTC website and provide some basic information, such as your name, address, and contact number. Once you have created an account, you can search for available buses and book your ticket. To book a ticket through the KSRTC app, you will need to download the app and create an account. Once you have created an account, you can search for available buses and book your ticket. To book a ticket at a KSRTC ticket counter, you will need to provide some basic information, such as your name, destination, and travel date.

What are the different types of KSRTC tickets?
There are two types of KSRTC tickets: ordinary and express. Ordinary tickets are the most basic type of ticket and are available for all buses. Express tickets are a more expensive type of ticket that offers additional features, such as reserved seats and guaranteed boarding.

How much does a KSRTC ticket cost?
The cost of a KSRTC ticket varies depending on the distance traveled and the type of ticket. Ordinary tickets typically cost between ₹10 and ₹100, while express tickets typically cost between ₹50 and ₹500.