Status Check, Procedures, Facilities

Organisation : Kerala State Road Transport Corporation KSRTC
Facility : Online Ticket Cancellation

Cancellation Ticket Procedure : https://onlineksrtcswift.com/
Website : https://www.keralartc.com/

KSRTC Ticket Cancellation

E-tickets can be cancelled through internet and at the selected computerized reservation counters of KSRTC.

Related : Kerala Road Transport Corporation Booking e-Ticket : www.statusin.in/2475.html

Reservation charges and Bank charges that are being levied by the Payment Gateway/Banks are not subject to refund in the event of cancellation of tickets by the Customer.

Online Cancellation :
For e-tickets, cancellation is possible through Internet. Passenger will get a cancellation ticket/receipt and KSRTC will credit the amount of refund due, to the customer’s account. No cash refund will be allowed.

The amount paid by the customer will be refunded electronically after deducting cancellation charges. The cancellation charge is determined by the KSRT’s rules for cancellation based on the time of cancellation and the status of the ticket. The service charge is not refunded.

Cancellation through reservation counters :
Cancellation of e-tickets can also be done through any of the KSRTC Online Reservation counters during the working hours of each counter. To cancel a ticket, the customer will have to submit a requisition with the ticket at a KSRTC Reservation counter.

Reservation counter will issue a cancellation ticket/receipt and KSRTC will credit the amount of refund due, to the customer’s account. No cash refund will be allowed.

Service Hours of the Reservation Counters :
** Thiruvananthapuram Central 06.00 A.M to 10.00 P.M
** Ernakulam 06.00 A.M to 10.00 P.M
** Thrissrur 06.00 A.M to 10.00 P.M
** Kozhikode 06.00 A.M to 10.00 P.M
** Bangalore Majestic 06.00 A.M to 10.00 P.M
** Bangalore Satellite 06.00 A.M to 10.00 P.M
** Kottayam 06.00 A.M to 10.00 P.M
** Kottarakkara 09.00 A.M to 05.00 P.M
** Palakkad 02.00 P.M to 10.00 P.M
** Kannur 09.00 A.M to 05.00 P.M
** Service hours are liable to be changed.

General Conditions For Cancellation

Cancellation of E-tickets can be done up to one hour before the scheduled departure time from the starting place or before the charting time whichever is earlier.

The chart is prepared either half an hour before the departure time from the starting place or half an hour before closing down the Reservation Counter from where the service originating whichever is earlier.

For the reservation counters with working hours 9.00 am to 5.00 PM, journey charts for those schedules depart between 5.00 PM and 9.00 AM on the next day are prepared at 04.30 PM on the day. So Cancellation of these schedules is stopped at 04.30 PM on the day itself.

For the reservation counters with working hours 6.00 am to 10.00 PM, journey charts for those schedules depart between 10.00 PM and 6.00 AM on the next day are prepared at 09.30 PM on the day. So Cancellation for these schedules is stopped at 09.30 PM on the day itself.

For example, in the case of buses leaving Thiruvananthapuram Central between 10.00 P.M. and 06.00 A.M. next day (actual departure), charts are prepared at 09.30 P.M. Tickets of these services can be cancelled up to 09.30 PM. only.

a.) Refund in failed transactions KSRTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card accounts.

This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

b.) Refund due to cancellation of service by KSRTC 100% Refund of ticket due to cancellation of the service by KSRTC for operational or any other reasons is done through various reservation counters of KSRTC on production of the e-ticket and ID proof given while booking the ticket.

However passenger shall prefer such refund with in 7 days after the scheduled departure time of the service.
c.) Cancellation Fees The cancellation slabs (excluding the reservation fee, which is not refundable)

Services Offered By KSRTC

KSRTC offers a variety of services, including:
** Intercity bus services: KSRTC operates intercity bus services to over 6,300 destinations across Kerala.
** AC bus services: KSRTC also offers AC bus services to select destinations.
** Sleeper bus services: KSRTC offers sleeper bus services to select destinations.
** Volvo bus services: KSRTC also offers Volvo bus services to select destinations.
** Online booking: KSRTC offers online booking for its bus services.
** Call center: KSRTC also has a call center that can be used to book bus tickets and get information about bus services.