Organisation : CSC e-Governance Services India Limited
Facility : Online Help Desk Ticket Tracking System
Website : https://csc.gov.in/
What is CSC HelpDesk Ticket Tracking System?
This help desk Application should greatly improve the way requests for assistance by VLE using Ticket. This ticket process are managed by Apna CSC Technical team to provide better Customer service to VLE.
Related / Similar Service : Common Services Center VLE Online Registration
CSC HelpDesk Ticket Tracking System will benefit you as follows
1. VLE Can Login into System Via CSC Connect Tool.
2. Create new ticket online regarding complaint suggestion.
3.You will be able to check the status of your ticket on-line through the web.
4. After your ticket is entered into the tracking system, you will receive an auto-email to confirm that your ticket has been received and assigned.
5. When the request is completed and/or resolved, the ticket is closed out and you will receive an auto-email notifying you that the ticket has been closed.
6. Please do not reply to the auto-emails that are generated and sent out. The Help Desk does not receive the reply emails since these are system generated.
HelpDesk Contact
Contact details for any assistance/Helpline :
For OMT Related issues please Mail us at registration[at]csc.gov.in
For Fargo Printer issue/Complaint please Mail us at csd[at]idacsolutions.in
For any Queries in registration, please contact helpdesk : 1800-3000-3468
The application is compatible with Mozilla Firefox, Google Chrome
Call Center support is available on Toll Free no 1800 3000 3468 from 10 AM to 1 PM and 2 PM to 6 PM all days except Sundays and Holidays.
FAQ On HelpDesk Ticket Tracking System
Frequently Asked Questions (FAQ) On HelpDesk Ticket Tracking System
What is CSC?
Under the National e-Governance Plan (NeGP) formulated by the Department of Electronics and Information Technology (DEITY), Ministry of Communication and Information Technology, Government of India, the Common Services Centers (CSCs) are conceptualized as ICT enabled, front end service delivery points for delivery of Government, Social and Private Sector services in the areas of agriculture, health, education, entertainment, FMCG products, banking and financial services, utility payments, etc.
How CSC works?
CSC e-Governance Services India Limited is a Special Purpose Vehicle (CSC SPV) and is connecting local population with the Government departments, banks, and insurance companies and with various service providers in private sector using IT-Enabled network of citizen service points.
How can I check the status of my application after completing the registration?
a) Visit the URL register.csc.gov.in
b) Click on “Applications” menu and select “Application Status” option.
c) Enter your application id and Captcha Text. Click on “Submit” button.
What if my application is rejected, can I apply again?
Yes, you can apply again.
What is an application number?
The application number is a unique number that is generated after successful registration. You can track your application status by this unique number.
Whom to contact in case of queries?
In case of any queries, you may contact the helpdesk team on the toll free number 1800 3000 3468 or email the query to helpdesk [AT] csc.gov.in