Status Check, Procedures, Facilities

Organisation : Gulbarga Electricity Supply Company GESCOM
Facility : Online Payment of Bills GESCOM R-APDRP Portal

Online Payment here : https://www.gescomglb.org/gescom/main/home
Website : http://www.gescom.in/

GESCOM R-APDRP Portal

All GESCOM RAPDRP towns are now enabled for online payment, account registration and service requests.

Related : Bangalore Electricity Supply Company Online Bill Payment : www.statusin.in/9400.html

Q1. What are the services available in Consumer Portal?
Ans. The services provided in this Portal are :
** Account Summary
** View /Pay Bill
** Consumption History
** Consumption Calculator
** Billing and Payment History
** Update Profile
** Change Credentials
** New Connection
** Service Request/Complaints

Q2. How to Register online?
Ans.
Click on “Click here to Register” link. Enter 10 digit Account ID provided by the Utility/Displayed on the Bill.

Q3. What should I do for Forgot Password?
Ans.
Click on “Forgot Password” link. On submitting a new randomly generated Password would be sent to the Registered e-mail ID. The User is prompted to change the Password after using the New Password to Log-in for the first time.

Q4. What should I do if trouble in login or User ID has been locked?
Ans. Try to get Password using “Forgot Password” link or you should be able to access User ID again after waiting 24 hours. Still issue persists, contact Customer Care.

Q5. How to make a Payment online?
Ans.
There are 2 options:
1) For Quick Payment: User needs to click on “Online Payment”. No Registration is required. Registered Users can also avail this Facility
2) For Registered Users: The User to click on Account Summary -> Pay Bill. Select the Account ID and proceed

Q6. Can I make advance Bill Payment?
Ans. Yes. Advance Bill Payment Option is Available. Please enter the desired Amount in the Free Text Field.

Q7. How to get Payment Receipt online?
Ans.
A Printable Acknowledgement would be available on completion of Payment.

Q8. How to check my Historic Bill details?
Ans. The Historic Bill details can be obtained by visiting My Account -> Billing and Payment History.

Q9. How to file Complaints/Consumer Grievance?
Ans.
The user can click on Consumer Services -> Services / Complaints. After entering the details in the mandatory (*) fields a Complaint ID is generated, which the user can use for future reference.

Q10. How can I know my Complaint status?
Ans.
The user can click on Consumer Services -> Services / Complaint Tracker. Now clicking on the Complaint ID opens up a page which displays the status of the complaint.

Q11. How do I apply for a New Connection online?
Ans.
The user clicks on: “New Connection” link.
After entering all the details in the mandatory fields (*) and successful submission, a Request ID would get generated, which the user can use for future reference.

Q12. Is an e-mail ID essential?
Ans. Yes. Without a valid e-mail ID, Registration won’t get completed.

Q13. What will happen if I type a wrong e-mail ID?
Ans.
Kindly take care to correctly type the e-mail ID. If typed wrongly, the Automatic Confirmation e-mail won’t get delivered.

Q14. I have not received the confirmation e-mail?
Ans.
You may have typed a wrong e-mail ID. The e-mail would bounce in such a scenario, and the Registration details would get cancelled.

Q15. What shall I do if Receipt ID is not generated/Error Page is displayed?
Ans.
After a successful transaction, if Error Page is displayed, instead of the Receipt ID, kindly check whether your Bank Account is already debited with the Amount of the earlier transaction, before attempting to pay again, for the same Account ID. If debited, please do not attempt to pay again for the same Account ID. The receipt would be sent to your Email ID, within reasonable time, after receiving confirmation from the Bank. The Receipt can also be viewed in the Payment Report in your Login.

Benefits of GESCOM R-APDRP Portal

The GESCOM R-APDRP Portal is a web-based platform that provides a number of benefits to consumers of Gulbarga Electricity Supply Company Limited (GESCOM).

These benefits include:
** Convenience: Consumers can pay their electricity bills online, 24 hours a day, 7 days a week. This eliminates the need to stand in line at a GESCOM office or use a bill payment center.
** Security: All transactions made through the GESCOM R-APDRP Portal are secure and encrypted. This protects consumers’ personal and financial information.
** Accuracy: The GESCOM R-APDRP Portal is designed to ensure that all transactions are processed accurately. This helps to prevent errors and delays.
** Cost-effectiveness: The GESCOM R-APDRP Portal is a cost-effective way for consumers to pay their electricity bills. There are no transaction fees associated with online payments.
** Environmental sustainability: Online payments reduce the need to print and mail paper bills. This helps to conserve natural resources and reduce pollution.