Status Check, Procedures, Facilities

Organisation : MESCOM Mangalore Electricity Supply Company
Facility : Online Payment System for R-APDRP

Online Payment System : https://www.mescom.org.in/mescom/main/home
Website : https://www.mescotrust.org/

MESCOM R-APDRP Portal :

All MESCOM RAPDRP towns are now enabled for online payment, account registration and service requests

Related / Similar Service :
GESCOM R-APDRP Online Payment of Bills

PT Karnataka Pay Professional Tax

FAQ :
Q1. What are the services available in Consumer Portal?
Ans. The services provided in this Portal are :
** Account Summary
** View /Pay Bill
** Consumption History
** Consumption Calculator
** Billing and Payment History
** Update Profile
** Change Credentials
** New Connection
** Service Request/Complaints

Q2. How to Register online?
Ans.
Click on “Click here to Register” link. Enter 10 digit Account ID provided by the Utility/Displayed on the Bill.

Q3. What should I do for Forgot Password?
Ans.
Click on “Forgot Password” link. On submitting a new randomly generated Password would be sent to the Registered e-mail ID. The User is prompted to change the Password after using the New Password to Log-in for the first time.

Q4. What should I do if trouble in login or User ID has been locked?
Ans. Try to get Password using “Forgot Password” link or you should be able to access User ID again after waiting 24 hours. Still issue persists, contact Customer Care.

Q5. How to make a Payment online?
Ans.
There are 2 options:
1) For Quick Payment: User needs to click on “Online Payment”. No Registration is required. Registered Users can also avail this Facility
2) For Registered Users: The User to click on Account Summary -> Pay Bill. Select the Account ID and proceed

Q6. Can I make advance Bill Payment?
Ans. Yes. Advance Bill Payment Option is Available. Please enter the desired Amount in the Free Text Field.

Q7. How to get Payment Receipt online?
Ans.
A Printable Acknowledgement would be available on completion of Payment.

Q8. How to check my Historic Bill details?
Ans. The Historic Bill details can be obtained by visiting My Account -> Billing and Payment History.

Q9. How to file Complaints/Consumer Grievance?
Ans.
The user can click on Consumer Services -> Services / Complaints. After entering the details in the mandatory (*) fields a Complaint ID is generated, which the user can use for future reference.

Q10. How can I know my Complaint status?
Ans.
The user can click on Consumer Services -> Services / Complaint Tracker. Now clicking on the Complaint ID opens up a page which displays the status of the complaint.

Q11. How do I apply for a New Connection online?
Ans.
The user clicks on: “New Connection” link.
After entering all the details in the mandatory fields (*) and successful submission, a Request ID would get generated, which the user can use for future reference.

Q12. Is an e-mail ID essential?
Ans. Yes. Without a valid e-mail ID, Registration won’t get completed.

Q13. What will happen if I type a wrong e-mail ID?
Ans.
Kindly take care to correctly type the e-mail ID. If typed wrongly, the Automatic Confirmation e-mail won’t get delivered.

Q14. I have not received the confirmation e-mail?
Ans.
You may have typed a wrong e-mail ID. The e-mail would bounce in such a scenario, and the Registration details would get cancelled.

Q15. What shall I do if Receipt ID is not generated/Error Page is displayed?
Ans.
After a successful transaction, if Error Page is displayed, instead of the Receipt ID, kindly check whether your Bank Account is already debited with the Amount of the earlier transaction, before attempting to pay again, for the same Account ID. If debited, please do not attempt to pay again for the same Account ID.

The receipt would be sent to your Email ID, within reasonable time, after receiving confirmation from the Bank. The Receipt can also be viewed in the Payment Report in your Login.

Q16. Do I have to Register multiple times for multiple accounts?
Ans.
Registration is required, only to avail the Additional Services, like to View Historic Consumption, Bill and Payment details, besides online Payments and other Service Requests. For each Account ID, User has to Register separately.

Q17. What are RR No. and Account ID?
Ans.
RR No. is the power supply connection number, painted on the meter board. This is also Printed on the monthly Electricity Bills.
Account ID is a 10 Digit Unique No., and should be used by the User for all future communication with the Utility. It is Printed on the Electricity Bills, and should be used for Registering to the Consumer Portal.

Q18. What do I do when I get an error message displaying “Account ID already registered? Contact Customer Care in case of any issues.”?
Ans.
The Consumer Portal has already Registered the Account ID and therefore shows this message. Kindly contact Customer Care.

Q19. Can I update My Profile?
Ans.
Yes, Logged-in user can be updated Phone Number and e-mail ID.

Q20. Can I change my User ID and Password both?
Ans.
Yes. The user can change User ID and Password both by clicking on the My Profile -> Change Credentials link.
After successful submission of the page, the user can use the changed credentials at the next log-in.