Organization : PNB MetLife India Insurance Co. Ltd.
Service Name : Grievance Redressal & Status
Website : https://www.pnbmetlife.com/grievance-cell/grievance-redressal.html
Grievance Redressal Form: https://www.pnbmetlife.com/grievance-cell/grievance-redressal.html
Grievance Status: https://www.pnbmetlife.com/grievance-cell/grievance-status.html
Grievance Redressal:
We aim to provide the best in customer service. In the rare event of you not being satisfied with the services provided, you can highlight your concern on the below mentioned touch points
Related : PNB Metlife Insurance Policy Status Online :www.statusin.in/8038.html
Level 1:
For any complaint/grievance, please approach any of our following touch points:
1.Call 1800-425-69-69 (Toll free) or 080-26502244 or Fax 080-41506969
2.Email us at india_grievancecell@pnbmetlife.co.in
3.Write to:
“Customer Support Department”
PNB MetLife India Insurance Co. Ltd.,
Unit No. 101, 1st Floor, Techniplex-1,
Techniplex Complex, Veer Savarkar Flyover,
Off S V Road Goregaon (West),
Maharashtra- 400062
Level 2:
In case you are not satisfied with the resolution provided, please write to:
Associate Director,
Customer Services, Operations and Services,
Grievance Redressal Officer.
PNB MetLife India Insurance Co. Ltd.,
101, 1st Floor, Techniplex-1,
Techniplex Complex, Off Veer Savarkar Flyover,
Goregaon (West),
Mumbai – 400 062, India
E-Mail:gro@pnbmetlife.co.in
Level 3:
In case you are still not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the Insurance Regulatory and Development Authority of India for resolution
Grievance cell (Complaint against Life Insurer)
Insurance Regulatory and Development Authority of India,
Parishrama Bhawanam, 5-9-58/B,
Basheerbagh, Hyderabad – 500 004
Toll Free: 155255
E-Mail: lifecomplaints@irda.gov.in
About Us :
We are one of the leading life insurance companies in India with MetLife International Holdings LLC and Punjab National Bank as our majority shareholders. Present in over 7,000 locations (including offices of our Bancassurance distributors), we provide a wide range of life, health and retirement insurance products.
FAQs :
How can a Claim be intimated to PNB MetLife?
We’re happy to help and an intimation of a claim can happen in a host of easy ways.
** Through Financial Advisor/Sales Manager
** Through the Branch Office
** Through Claims Department at the Head Office
** In case of BABP channel, the claim intimation can be received by the channel partner/Bank – who in turn should communicate with the PNB MetLife Branch/Claims Team at HO
** Through Regional Service Team (For Group claims)
In what all modes can claim information be received?
Intimation of a claim can be received through any of the modes mentioned below :
** Written
** Letter
** Email
** Fax
Do we need attestation on documents while applying for a claim?
Attestation is required on certain documents. Kindly contact your closest PNB MetLife branch for more details.
Once all requirements are submitted, how much time does the company take to settle the claim?
Once all the required documents are received by PNB MetLife, we will process your claim within 30 days of receipt of last document for all cases where further investigation is not required and upto 6 months from date of intimation for cases where further investigation is required.