Status Check, Procedures, Facilities

Organization : Reliance Nippon Life Insurance Company Limited
Service Name : Grievance Redressal & Track Status

Website : http://www.reliancenipponlife.com/grievance-redressal.aspx

Grievance Redressal:

At Reliance Life Insurance, we believe in providing the best of services to our customers and channel partners. We strive to provide easy access to information related to our products and services, as well as simple channels for our customers to have their grievances redressed.

Related : IRDA Insurance Ombudsman Scheme : www.statusin.in/19126.html

In case you are dissatisfied with any of our services, then please follow the escalation process mentioned below

Level 1: First information on grievance
Submit your grievance online
Call us on 1800 3000 8181 (toll-free)
You can also email us on rnlife.customerservice@relianceada.com

Level 2 : If your grievance remains unresolved within 10 days
Email to Mr. Santosh Ranade – Head of Customer Care – rnlife.headcustomercare@relianceada.com

Level 3: If your grievance remains further unresolved within 10 days
If you are still not happy with the solution offered – Email to Head – Legal & Compliance – rnlife.gro@relianceada.com

If after having followed steps 1, 2 and 3 your issue remains unresolved, a further reference may be made to the Insurance Ombudsman in terms of Rule 12 & 13 of the Redressal of Public Grievance Rules, 1998.

Procedure for filing complaint with Ombudsman:
** The insurance Ombudsman may receive and consider any complaints under Rule 12 & 13 of the Redressal of Public Grievance Rules, 1998; which relates to any partial or total repudiation of claims by RLIC, any dispute in regard to premium paid or payable in terms of the policy, any dispute on the legal construction of the policies insofar as such disputes relates to claims

** The complaint shall be in writing duly signed by the complainant or through his legal heirs and shall state clearly the name and address of the complainant, the name of the branch, the fact giving rise to complaint supported by documents, if any, the nature and extent of the loss caused to the complainant and the relief sought from the Ombudsman.

However as per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made: Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer The Complaint has been filed within one year from the date of rejection by the Company If it is not simultaneously under any litigation

About Us :
Few men in history have made as dramatic a contribution to their country’s economic progress as did the founder of Reliance, Shri. Dhirubhai H. Ambani. Fewer still have left behind a legacy that is more enduring and timeless.

As with all great pioneers, there is more than one unique way of describing the true genius of Dhirubhai: the corporate visionary, the unmatched strategist, the proud patriot, the leader of men, the architect of India’s capital markets, and the champion of shareholder interest.