Organization : Tamil Nadu Civil Supplies & Consumer Protection Department
Service Name : Register Complaints & Check Complaint Status Online (Grievance Redressal Mechanism )
Applicable For : Residents of Tamil Nadu
Applicable State : Tamil Nadu
Website : https://tnpds.gov.in/
Register Complaints Online: https://tnpds.gov.in/
Complaint Status : https://tnpds.gov.in/
What is TNPDS Grievance Redressal Mechanism?
Tamil Nadu Government attaches utmost importance to the redressal of the grievances of consumers. Residents can make a call, register through web or send email seeking redressal of grievances. Line : A State Level Tollfree PDS Helpline is functional under short code 1967 and 1800-425-5901.
Related / Similar Facility : TNPDS New Ration Card Online Application Tamil Nadu
Residents of Tamil Nadu can contact the said numbers for any queries / complaints / suggestions. Besides this public portal www.tnpds.com has provisions for registering complaints on line. This has enabled to synchronise the complaint redressal mechanism as a single window system in this State and the consumers and cardholders now find it easy to register their complaints / grievances.
Instructions:
Provide your Related information to Register a Complaint
1. Registered member can only raise a Complaint
2. * Mentioned are required fields
3.Not Registered yet?Register Now
4.Enter Registered Mobile Number
How To Register TNPDS Complaint?
We have sent complaint number to registered mobile number and Email while registering a complaint. You can enter your complaints, and the pds support team will contact you soon
Steps:
** Complaint can be registered within 2 years from the date on which the cause of action has arisen.
** Stamp paper is not required for declaration
** Complaint can be registered, in person, by the complainant or through his authorized agent or by post addressed to the Redressal Agency.
** Lawyers are not necessary.
When the complaints can be made?:
A complaint may be made in writing under the following circumstances:
** Loss or damage is caused to the consumer due to unfair trade practice of a trader.
** If the article purchased by a consumer is defective.
** If the services availed of by a consumer suffer from any deficiency.
** When the price paid by a consumer is in excess of the price displayed on the goods or when the price is in excess of the price fixed under any law in force.
** Goods, which will be hazardous to life and safety, when used are being offered for sale to the public in contravention of the provisions of any law.
Who can make complaint?:
** A consumer as defined under Consumer Protection Act, 1986
** A registered Voluntary Consumer Association
** Central Government
** State Government / Union Territory
** One or more consumers representing numerous consumers having the same interest.
Where complaints can be registered?
District Consumer Protection Council :
Action will be initiated legally through the Department concerned on the petitions regarding the defects filed before this Council which function under the chairmanship of the District Collector
Price of the commodity or value of the services and value of compensation claimed :
i. District Consumer Forum – For a claim of Compensation up to Rs.20lakhs
ii. State Commission – For a claim of Compensation above Rs.20lakhs and up to Rs.1crore
iii. National Commission – For a claim of Compensation above Rs.1crore
What are the particulars that should be furnished along with the complaint?
The complaint should contain the following particulars :
** The name and complete address of the complainant
** The name and complete address of the opposite party/parties
** Date of purchase goods or services availed
** Amount paid for the above purpose
** Particulars of goods purchases with numbers or details of services availed
** The details of complaint, whether it is against Unfair Trade Practice / supply of defective goods / deficiency in service provided / collection of excess price, should explicitly be mentioned in the complaint petition.
** Bills / receipts and copies of connected correspondence, if any
** The relief sought for under this Act.
Kindly Contact Helpline For More Information :
Helpdesk – 1967 / 1800-425-5901
FAQ On TNPDS Grievance Redressal Mechanism
Sure, here are some FAQ on TNPDS Grievance Redressal Mechanism:
What is TNPDS Grievance Redressal Mechanism?
TNPDS Grievance Redressal Mechanism is a system that allows people to file grievances against the Tamil Nadu Public Distribution System (TNPDS). The mechanism was established in 2013 to ensure that the public distribution system is fair and efficient.
What information do I need to file a grievance?
When you file a grievance, you will need to provide the following information:
** Your name and address
** The nature of your grievance
** The date and time of the incident
** Any other relevant information
How long will it take for my grievance to be resolved?
The TNPDS Grievance Redressal Cell will try to resolve your grievance within 15 days of receiving it. However, in some cases, it may take longer to resolve your grievance.
What if my grievance is not resolved?
If your grievance is not resolved within 15 days, you can contact the TNPDS Grievance Redressal Cell again. You can also file a complaint with the District Consumer Disputes Redressal Forum.
View Comments (19)
My name is S.Priya
sir i have been applied new rationcard on 11.01.2024, But till now the ration card status not changed pls look in to this matter
I have applied for new ration card, card approved and it is in inactive status. Ration card no: 97A3673554. The status is inactive for more than 9 months. I am getting no proper response from Civil Supplies and Consumer Protection Zonal office .Shenoy nagar
i applied new ration card on 27.07.23, 3 months over till no verification
Even though I have applied for Police family card many times
Family card has not been issued yet.
Finally at the time of document verification all the documents were correct but I was away on duty and my wife was in hospital then the field staff rejected my family card application without informing me without witness statement or village assistant's statement during location inspection.
My New OnlineGuard Family Card Application No.3422122013XXXX
I humbly request you to kindly reconsider my application.
ரேஷன் ஸ்டோர் பொருட்களை திருடுபவர்கள் பற்றி புகார் செய்வது எப்படி.
ஐயா என்னுடைய கோரிக்கை எண் :02211005785970 நான் பூர்விகமாக காரப்பாக்கம் கிராமத்தில் வசித்து வருகிறேன். புதிய மின்னணு அட்டை விண்ணப்பித்திருந்தேன் தாலுக்கா வழங்கல் அதிகாரி ஒப்புதல் நிலையில் உள்ளது. இந்நிலையில் அதிகாரி RI ரவி அவர்கள் என் வீட்டுக்கு வந்தார். நான் தாலுக்காவில் இருந்து உன் கோரிக்கை மனுவை சரிபார்க்க வந்துள்ளேன் என்று கூறினார். அதன்பின்பு ரூபாய் 5000 கேட்டு வலியுறுத்தினார் நான் கொடுக்க மறுத்தேன் அதன் பிறகு என்னுடைய கோரிக்கை மனு ரத்தாகி விட்டது என்று தெரிய வந்தது. ரத்து காண காரணம் நான் அந்த விலாசத்தில் இல்லை தெரிவிக்கப்பட்டது நீங்கள் முறையான விசாரணை வைத்து இந்த விலாசத்தில் இருப்பதை உறுதி செய்து எனக்கு நீதி வழங்குமாறு தாழ்மையுடன் கேட்டுக்கொள்கிறேன்
( குறிப்பு) என்னுடைய ஆதார் அட்டை, டிரைவிங் லைசன்ஸ், வாக்காளர் அடையாள அட்டை, அனைத்தும் அதே விலாசத்தில் இருக்கிறது என்னுடைய என் தந்தையின் பாட்டனார் காலத்திலிருந்து இன்றுவரை அதே விலாசத்தில் வசித்து வருகிறோம் (அதிகார துஷ்பிரயோகம் செய்தவர் மீது நடவடிக்கை எடுத்து எனக்கு மின்னணு அட்டை வழங்குமாறு தாழ்மையுடன் கேட்டுக்கொள்கிறேன் )
I have applied for new ration card application number 02210723286865. The status is pending for Field Verification more than 3 months. I am getting no proper response from Civil Supplies and Consumer Protection Zonal office Thiruvotriyur.
Please note Guduvancheri Shop No.2 located at GST Road salesman not accepting to issue commodity for smart card from other shops. Kindly advice him "One Nation One Card implementation" and issue commodity for cards from other shops.
Already i have submitted my application in tnpds portal regarding request to remove my name in our family card... but still yet to remove my name in ration card..
mention application number : 0221071912XXXX
I have requested for remove my name from our ration card 2 months before. But still not removed my name and nobody responded properly for my application pending status when I contact them. My application number is 02210507134335.
Changing of mobile Number in the ration card and address to whom I send the application.
கடை பொறுப்பாளர் J. Gurumoorthy
கடை குறியீடு 19CP068PY
வடக்குமாங்குடி,பாபநாசம் (வ),தஞ்சாவூர், தமிழ்நாடு,
இந்தியா,
அஞ்சல் குறியீடு - 614303 .
11/01/2020 அன்று
பொங்கல் பரிசு ரூ 1000 கொடுக்கப்பட்டது.
இதில் ,
எடை அளவிலான இயந்திரம் வாங்க வேண்டும் என்று கூறி , மக்களிடம் ரூ 100 வாங்கி
கொண்டார் கடை பொறுப்பாளர்
J. Gurumoorthy.
இவருக்கு துணையாக இரண்டு
நண்பர்கள் வைத்து கொண்டு மக்களின் பணம் அநியாயமாக
வசூலிக்கபட்டது.
1 கார்டுக்கு = ரூ 100 சுமார்,
200 கார்டுக்கு = ரூ 20000
இதற்கு காரணம் "புகார் எண்"
நியாயவிலை கடையில் விழிப்புணருவுடன் வைக்க வேண்டும் என்று என்னுடைய
கருத்து.
வருடத்திற்கு ஒரு முறை கொடுக்கும் பொங்கல் பரிசு நிலைமை
இப்படி என்றால்.
"மாதம்" கொடுக்கும்
அரிசி, பருப்பு, ஆயில் நிலை
"சரியான அளவில் இருக்குமா"
என்று சந்தேகம் தான்.
இப்படிக்கு,
சமூக ஆர்வலர்
This facility is very useful. Thanks for providing such a nice facility.
Please provide the link to register complaints.
My card was blocked. How can I release the block?
Aadhaar card is registered online by mistake with another shop of another circle. How can I get it cancelled and insert it in the correct shop?
My shop code have changed. How can I get the same?