Organization : Oriental Insurance Company Ltd
Facility :Register Complaint
Home Page : https://orientalinsurance.org.in/
Complaints Redressal Mechanism
Three tier structure of grievance management consisting of Grievance Cells at DO/BO, Regional Grievance Cell and Corporate Grievance Cell with the following persons handling the grievances.
Related : Oriental Insurance Company Intimate & Track Claim Status : www.statusin.in/1264.html
** Nominated Grievance Officer in each BO/DO
** Regional Grievance Nodal Officer (RGNO) in each RO
** Chief Grievance Officer at Head Office
Grievance Cell of the Branch/Divisional office shall register every complaint received and acknowledge it within 3 days.
Steps In Resolution Of Grievances/ Complaints online :
Procedure For Registering and Management of Grievances/Complaints On Our Portal :
** The acknowledgment shall clearly indicate the Unique Grievance Number for future reference.
** Resolving the grievance within fifteen days.
** If a customer is aggrieved by the decisions or delay at the BO/DO level then he can approach the next higher office, which is the controlling Regional Office.
** Once the Grievance is resolved, the status will be updated on the Portal and the complainant will be provided with the name, address, e-mail ID and phone No. of the authority to whom the complainant can escalate the matter if he is not satisfied with the resolution provided.
** In case the customer feels aggrieved even after a review by Regional Office, a final internal review will lie with Head Office. Request for review to Head Office may be sent by e-mail to csd AT orientalinsurance.co.in
Our Grievance handling machinery is designed to deliver fair, prompt and impartial resolution of the complaint of our customers. At the request of the customer, a personal hearing can also be arranged for which a mail may be sent to the concerned Regional Grievance Nodal Officer (RGNO)on their email address or the Chief Grievance Officer at csd AT orientalinsurance.co.in
Grievance Redressal By Insurance Ombudsman :
** Customers who are not satisfied with the resolution of their grievance by the Company have recourse to Insurance Ombudsman.
** A formal complaint can be lodged with the Insurance Ombudsman having jurisdiction over the case for personal class of insurance policies only.
About Us :
The Oriental Insurance Company Ltd was incorporated at Bombay on 12th September 1947. The Company was a wholly owned subsidiary of the Oriental Government Security Life Assurance Company Ltd and was formed to carry out General Insurance business.
The Company was a subsidiary of Life Insurance Corporation of India from 1956 to 1973 ( till the General Insurance Business was nationalized in the country). In 2003 all shares of our company held by the General Insurance Corporation of India have been transferred to Central Government.
Contact Us :
The Oriental Insurance Company Ltd.
Registered Office
Oriental House, A-25/27, Asaf Ali Road,
New Delhi – 110002
Phone No’s :011-43659595
CIN : U66010DL1947GOI007158
View Comments (4)
Dear Sir,
I renewed my Mediclaim policy no 2722XX/4X/XXXX/XXX today. I was surprised to note that your system selected Medi assist as TPA for my policy where as I opted for no change in TPA. Mt previous TPA was Paramount.
I request you to allot me my previous TPA M/s Paramount instead of Medi assist and send me fresh policy document by return mail. Renewed Policy No 2722XX/4X/20XX/XXXX
I was the Agent with Oriental Insurance company till 31.05.2016. Due to noncooperation and harassment I opt to discontinue with them. Since thzt Time I continuously request them up to higher authority for NOC so that I can do my agency work with another company but no any response from them. Agency work is only source of my income. So I request you to kindly intervene and arrange me NOC.
On more special attention is required that I got April month incentive gift card of Rs. 34035 bearing no. 4573925218886510 of ICICI Bank. But no payment is loaded intentionally by Oriental insurance officials. Please see the matter and oblige me.
If insurance co does not make payment of claim in-spite of reminders what can be done. Where to file complaint?
Whom should I contact if my vehicle suffers a loss in a city other than the policy issuing city ?
If the vehicle meets with an accident in the city of policy issuing office, the claim has to be intimated invariably to the same office. If it takes place in a different city, then approach the nearest Oriental’s office for guiding you to the office designated for entertaining outstation claims. Meanwhile, also inform the policy issuing office.