Status Check, Procedures, Facilities

Organisation : Transport Department
Facility : Grievance Registration, Check Status
Applicable For : Telangana
Website : https://tgtransport.net/grievance/Check Status Here : https://tgtransport.net/grievance/

I. Grievance Registration :

Citizen register grievances using any of the service channel. As far as internet is concerned, a web based application with customized home page is provided for all registered citizens.

Applicant Details :
1. Enter Applicant Name – (As in the Application) *
2. Enter Mobile No
3. Enter Email Id

4. Select District *
5. Select Mandal *
6. Select Village

7. Enter Address *
i. Enter H.No
ii. Enter LandMark
iii. Enter Pin Number

Grievance Details :
1. Enter Type of Grievance *
2. Enter Grievance *

3. Application No/ Vehicle Registration No /Driving Licence No (As printed on your Receipt)*
4. Date of application (DD/MM/YYYY)
5. Additional information if any

Register Via Call :
To Register your Grievance Call
i. 1100 (BSNL Land line /Mobile),
ii. 1800 4251 110 (Others).

II. Check Status :
Enter Docket Number to know the details
1. Enter Grievance Number
2. Click on the Submit button

m Gov :
m-government is a multifaceted approach for efficient utilization of all wireless devices (mobile phones, handhelds, PDAs, wearable PCs, Black Berry pagers, etc.) with maximal added value to all involved parties – government on one side and citizens and business on the other and reasonable and favourable ROI (return of investment), justifying extra spending on new technologies and mobilised processes.

Today, this technology has been demonstrated in various Government sectors like education, health, transport, internal functions and elections for information, communication, service delivery, payment services and voting etc.

Wireless technologies may also provide critical communication in the area of citizen grievances on functioning of Ramagundam Municipal Corporation .

These technologies and services will avoid long quest, busy phone lines and permanent redirections to other departments with the highest possible level of: efficiency, effectiveness, user friendliness, accessibility, and usability.

The framework announced under National eGovernance Action Plan of India (2003-2007) is also focusing on mobile technologies as a delivery mechanism for public services and citizen grievances.

Hence, it is significant to discuss the adoption of m-government services to enable greater mobilization of the government officials with ability to handle real-time information concerning, for example, crimes, accidents, safety and other public issues.

About Us :
The Citizen Grievance Redressal System is a web based Application to support call center for all Districts in the State of Telangana for Transport Department.

It being developed & implemented by Centre for Good Governance(CGG), Hyderabad in the State of Telangana for redressal of citizen grievance. SMS(Short Messaging Services) technologies are adopted for communication across functionaries and citizens.

Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism.

In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration.