Organisation : National Pharmaceutical Pricing Authority
Facility : Register your Complaint, Check Status
Applicable For : All India
Website : http://nppaindia.nic.in/cms/complainmain.aspx
Check Status : http://nppaindia.nic.in/cms/ComplainFormStatus.aspx
1. Register your Complaint :
Please Select the following Complaint type,
** Overpricing of Scheduled Medicine, new drug & drug for which price fixed under Para 19
Related : National Pharmaceutical Pricing Authority Pharma Jan Samadhan : www.statusin.in/24866.html
** Non-availability or shortage of any Medicine
** Sale of New Medicine without prior price approval of NPPA
** Refusal of Supply or Sale of Any Medicine
Please enter the following details to register your complaint,
Complainant’s Information :
1. Select Complainant type*
2. Enter Name* Please indicate name of the organisation if the complainant is NOT an individual.
3. Enter Address*
4. Enter Mobile No.* Please Enter 10 Digit Mobile No.
5. Enter E-Mail Address*
Complaint Details :
1. Enter Brand/Formulation Name*
2. Enter Name of manufacturer/importer/marketer * If Manufacture and Marketing companies are different then enter both
3. Enter Address of manufacturer/importer/marketer *
4. Enter TIN No./VAT No./Registration No. *
5. Enter Address of Chemist / Retailer from whom purchased *
6. Enter Price Charged by Retailer *
7. Calculated MRP
8. Composition of Formulation
9. Enter Notified Ceiling Price/ Retail Price/ MRP. Find Price from “Search Medicine Pricing” tool on NPPA website
10. Enter S.O. No.
11. Enter SO Date
12. Dosage Form
Enclosures :
1. Upload copy of the strip/label* If you do not have the file for uploading at present, you are requested to send the copy of the Strip/Label and Cash Memo within 15 days to NPPA failing which it may not be possible to take action.
2. Upload copy of the Cash Memo*
Any Other Information :
1. Enter any other comments
2. Previous complaint number, if any
3. Previous complaint date, if any
4. Captcha Code [Captcha Code]
5. Enter Captcha Code * Please Enter Captcha Code
2. Check Complaint Status :
Please enter the below details to check the Complaint status,
1. Enter Complaint No.
2. Captcha Code [Captcha Code]
3. Enter Captcha Code*
The Pharma Jan Samadhan (PJS) initiative is part of Goverment of India’s Digital India initiative, which aims at empowering the citizen through a transparent, accountable and responsive governance system.
The PJS provides the consumer with an effective and time bound grievance redressal system to effectively deal with complaints related to pricing, shortage and non-availability of medicines.
Apart from the internet- based online facility, there is a consumer Help Line also, which can be used to lodge complaints. Complaints may also be sent to :
Member Secretary,
NPPA, 3rd Floor, YMCA Cultural Centre Building,
1, Jai Singh Road, New Delhi – 110 001.
Tel : 011 – 23746649
Fax : 011 – 23746652
Email : msecy.nppa[at]nic[dot]in
HelpLine no. : 011 – 23746647
About Us :
** NPPA is an organization of the Government of India which was established, inter alia, to fix/ revise the prices of controlled bulk drugs and formulations and to enforce prices and availability of the medicines in the country, under the Drugs (Prices Control) Order, 1995.
** The organization is also entrusted with the task of recovering amounts overcharged by manufacturers for the controlled drugs from the consumers.
** It also monitors the prices of decontrolled drugs in order to keep them at reasonable levels.