Organization : GAIL India Ltd
Facility :Online Complaints
Home Page : http://www.gailonline.gov.in/final_site/online_complaints.html
Register here : https://gailebank.gail.co.in/home.asp
Online Complaints :
GAIL is committed to provide services to its stake holders to their satisfaction in a transparent manner by up holding the highest values of Corporate governance and ethics.
Related : Gail Gas New PNG Connection Procedure Noida : www.statusin.in/9396.html
The Online Complaint System is part of the 360° evaluation GAIL has adopted to not only to ensure outstanding performance of individuals but also that of the units, divisions and departments of GAIL and that of GAIL as a ‘Corporate Citizen’.
Our endeavor is to uphold and ensure implementation of our core organizational values. However, if due to any unprecedented reasons, you find that there is / are reason(s) to improve, then please lodge a complaint.
Grievance Redressal Forum :
If the complaint is regarding redressal of grievance relating to employees, then we request you to approach the authority concerned of the ‘ Redresal Forum’.
Customer Relation Management (Crm) :
With this system GAIL’s existing customers of Natural Gas, Petrochemical, Liquid Hydrocarbon, Gas trading and Transmission business area can logged their complaint related to product quality, technical and commercial in nature. GAIL Customers can register Service Request / Complaint / Indents 24 x 7 online through GAIL’ s webpage.
CRM :
Customer Relationship Management
** CRM online facilitates Customers to place indent through e-sales and service request through e-Services.
** Customers have internet ID and password to access CRM.
** CRM provides online Internet Customer Self Services Portal.
** GAIL Customers can register Service Request / Complaint / Indents 24 x 7 online through internet.
** e-Services provides following facilities through Internet.
** Using SAP customer code as User ID, Customers / ZMs can register service request / complaint
** Customer can attach reports, text & photos with the complaint.
** Online status monitoring of the Service Request / Complaints.
** Customer can view Online Reports attached to the service request.
** For e-Services / Complaint click any of the following link :
To generate new password click on link below, the new system generated password shall be sent on to the e-mail ID registered with GAIL.
Vigilance Complaints :
For complaints regarding vigilance viz. corruption, forgery, cheating, misappropriation, favors, willful negligence, reckless in decision making, blatant violation of systems and procedures, irregularities and exercise of delegated powers