Status Check, Procedures, Facilities

Organisation : Kerala Police Department
Facility/ Service Name : THUNA Citizen Portal Registration
Applicable State : Kerala
Website : https://thuna.keralapolice.gov.in/citizen/login.htm?loggedout=true

What is THUNA Citizen Portal?

THUNA is a new venture of Kerala Police for providing services and information to citizen through portal. Just as the name suggests, THUNA is intended to act as a helping hand to general public. Users will be able to login and download FIRs, raise complaints/service requests and know its processing status. Anonymous tips can also be lodged without logging in.

Related / Similar Facility : Kerala Police e-Curfew Pass

How to Register at THUNA Citizen Portal?

Just follow the below steps for THUNA Citizen Portal Online Registration.

Steps :
Step 1 : Visit the official website of Kerala Police Department through provided above.
Step 2 : Next, click on the “Create Citizen Login” link in the home page.

Step 3 : Fill the registration form with the following details,
** Personal Details
** Age Panel
** Address
** Login Details

Step 4 : Give your details including mobile number
Step 5 : Give login id, password and security questions
Step 5 : Finally click on “Submit” button to complete your registration.
Step 6 : You will receive an OTP in the mobile number given
Step 7 : In the next screen enter that OTP for completing your user creation

FAQ On THUNA Citizen Portal

Frequently Asked Questions FAQ On THUNA Citizen Portal

1. I have forgotten my password for Thuna portal. How can I retrieve the same?
** Click on Forgot Password link in Thuna portal
** Give your username
** Answer the two security questions correctly

** Click on Reset Password
** You will be redirected to password change page
** Give the new password details and click Submit

2. I want to register a character certificate service request via Thuna portal. In my area there are frequent power outages. Because of this I am not able to submit the request. Is there any alternate way to do this?
Yes. Login to Citizen portal with your login id and password
** Go to Download Offline Forms under citizen services
** Select Download Character Certificate Request-eform

** Give captcha details shown in screen and click Download
** Save the file in your system
** Fill the details in the downloaded file (can be done without internet connectivity) and click Generate XML

** Save the generated xml file
** Next time when you have network connectivity go to add character certificate page
** In the Eform File Upload option select the saved xml file and click on Populate Eform

** All the data from xml file will be autopopulated in the screen
** Verify the details and click submit
** In the similar way you can submit requests for complaint, employee verification etc

3. Is it possible to get a receipt for the complaint/service request I have raised from Thuna portal?
Yes. Login to Citizen portal with your login id and password
** Go to Download Receipts under Citizen Services
** Click on the Download Receipt link against your complaint/service request

4. Where can I view the general information provided by Kerala Police for citizen?
** Login to Citizen portal with your login id and password
** Go to citizen information link
** You can view information regarding missing persons, lost/recovered property, safety tips etc.

5. Is there any provision where I can download the various citizen service forms in pdf format?
** Yes. Login to Citizen portal with your login id and password
** Go to Download pdf link under citizen information

6. What are the additional functionalities available in citizen information?
Citizen information has the following additional provisions
** View FIR for FIR download
** Medical Unit list containing list of hospitals
** Commendable works containing details of help provided by citizens
** Arrested/wanted person information
** GD search and print for getting GD details of PS

Features of THUNA Citizen Portal

THUNA Citizen Portal is an online platform created by the government of Maldives to provide citizens with easy access to various government services. Some of the features of the THUNA Citizen Portal are:

User-Friendly Interface:
The portal is designed to be user-friendly, making it easy for citizens to navigate and find the services they need.

Single Sign-On:
Citizens can log in to the portal using their national ID or passport number, making it a convenient and secure way to access government services.

Digital Services:
The portal provides access to a wide range of digital services such as applying for new ID cards, renewing driving licenses, and registering for various government programs.

Track Application Status:
Citizens can track the status of their applications in real-time, making it easier to know the progress of their application.