Status Check, Procedures, Facilities

Organization : India Post
Facility :Complaint Register & Check Status

Home Page : https://www.indiapost.gov.in/VAS/Pages/IndiaPosthome.aspx
Register here : https://ccc.cept.gov.in/covid/request.aspx
Check Status : https://www.indiapost.gov.in/VAS/Pages/TrackComplaintStatus.aspx

India Post Complaint Registration

Guidelines :
Please observe the following guidelines for speedy settlement of your grievances :

Related : India Post Office Savings Scheme : www.statusin.in/1644.html

** For online lodging of complaints and status update through website indiapost.gov.in (Go to home page and click on Customer Care link, select option Complaint Registration for lodging complaint and select option Track your Complaint Status for knowing the position of the case.)
** Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
** Approach next higher authority of the Department if the complaint is not settled in a reasonable time.
** The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.
** Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.

Initial Level for lodging Complaints :
Nature of complaints Whom to Complain
** Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.
Postmaster / In-charge of the Post Office where the transaction has taken place.
** Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.
Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
** Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.
The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

Nature of Complaint

** Complaint on delayed delivery / non-delivery of Speed Post (SP), Express Parcel Post (EPP), Logistics Post (LP), Business Post (BP) or other premium products.
** Complaints concerning Savings Bank or Savings Certificates or claims relating thereto.
** Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or nonreceipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table.
** All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.
** Pension matters of postal employees and matters relating to Gramin Dak Sevaks

About Us :
For more than 150 years, the Department of Posts (DoP) has been the backbone of the country’s communication and has played a crucial role in the country’s social economic development. It touches the lives of Indian citizens in many ways: delivering mails, accepting deposits under Small Savings Schemes, providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection, sale of forms, etc.

Services Offered By India Post

India Post offers a variety of postal services, including:
** Mail delivery: India Post delivers mail to all parts of India.
** Money orders: India Post allows you to send money to other people in India using money orders.
** Parcel delivery: India Post allows you to send parcels to other people in India.
** Registered mail: India Post offers a registered mail service that provides tracking and proof of delivery.
** Express mail: India Post offers an express mail service that guarantees delivery within a certain time frame.
** Insurance: India Post offers insurance for mail and parcels.