Organization : Accountant General Kerala
Facility : Lodge GPF & Pension Grievance Online
Home Page :https://ksemp.agker.cag.gov.in/Login
Register here : http://cagofindia.delhi.nic.in/cmis/complaintonline.asp
Lodge GPF :
About Online Grievance Lodging and Redress System :
Any person having grievance with any Entitlement function (GPF and Pension) discharged by the Accountants General can record his grievance online.
Related : Accountant General Kerala File Tracking System : www.statusin.in/5034.html
Along with text of the grievance, relevant documents can also be uploaded. Acknowledgments would be provided both via SMS and e-mail, along with status updates via SMS. The status of the grievance redress can also be viewed online on this site.
Recognizing :
the right of the pensioners to receive prompt settlement of their pensionary benefits and provident fund balance dues
Conscious of :
our responsibility as scrutinizing and authorising authority
In Evidence :
of our commitment to provide and maintain the highest quality of service
We Resolve :
** To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects
** To address the concerned authorities, in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action
** To acknowledge receipt of all complaint cases within one week
** To furnish final replies to complaints relating to retirement benefits within two months of their receipt
** To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt
View/Print Registered complaint details :
Complainant can view/print registered complaint details through “view status of your grievance”. Logged-in user can view/print registered complaint details through pending list by clicking on “sl. no” of particular complaint. But complaint registered online through Internet by comlainant will appear in the pending list after it is reviewed by authenticated user of the office.
FAQs :
1. Who is eligible to join the Fund?
All full members and part-time contingent employees of any pensionable service. [Rule 6 (1) (a)] of GPF(K) and GO(P)No.127/2005/Fin dated 17.03.2005
2. Is a re-employed pensioner eligible to join the Fund?
No. A re-employed pensioner is not admitted to the Fund. [Rule 6 (1) (c)]
3. Is it necessary that one should complete one year service for joining the Fund?
No. Temporary, acting and officiating members who have not completed one year’s continuous service may also be admitted to the Fund. [Note 1 below Rule 6 (1) (d)]
4. What is the minimum amount of subscription?
Minimum subscription shall not be less than six per cent of the Basic Pay in the case of full-time employees and 3% of the emoluments in the case of part-time contingent employees. [Rule 11 (1) (b)]
5. What is the maximum amount of subscription?
Maximum amount of subscription shall not exceed the Basic Pay. [Rule 11 (1) (b)]
6. Can the subscriber alter the rate of subscription?
Yes. A subscriber can enhance the rate of subscription twice, and can reduce the subscription once in a year. [Rule 11 (4) (a) & (b)]
7. How many GPF Accounts can a subscriber have?
Only one.
8. How is subscription to GPF recovered?
a) Deduction from the pay bills.
b) Cash remittance at treasury through chalans (while on foreign service or on leave or on deputation).
c) Through Demand Draft (while on foreign service or on leave or on deputation).