Organization :Vijaya Bank
Facility : Online Application for Grievance
Applicable For : Vijaya Bank A/C Holders
Home Page :http://www.vijayabank.com/Help-Desk/Complaints-and-Grievances
Apply here :http://www.vijayabank.com:83/
Online Application for Grievances :
Grievances Redressal Mechanism :
For attending to customers’ grievances an exclusive Customer Grievance Redressal Cell attached to Planning & Development Department at Head Office has been set up to monitor the redressal of complaints received from the customers.
Related : Get Vijaya Bank Account Balance on Mobile : www.statusin.in/4177.html
The Department is headed by a General Manager who is the Nodal Officer for Public Grievances. We have Customer Grievance Redressal Sections headed by Regional Managers at all our 24 Regions.
Customer Meet is conducted by the Bank on 15th of every month (next working day, if it happens to be Saturday or Holiday).The customers of the Bank can meet the branch head, executives of the bank without any prior appointment and discuss issues relating to their accounts/banking transactions etc.
Customers of the Bank may meet the Branch Manager in case of any complaint for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned.
If the customer still feels unsatisfied with the responses received, he can address his complaint to the Bank’s Nodal Officer designated to deal with customer complaints/grievances giving full details of the case.
After exhausting all the above machinery/channels, if the customer is not satisfied, he may write to the Chairman & Managing Director of the Bank and even after this, not satisfied he is free to take recourse to the following :
** Directorate of Public Grievances, Government of India , Cabinet Secretariat Sansad Marg, NEW DELHI -110 001
** The Banking Ombudsman located in State capitals under the Banking Ombudsman Scheme- 2006
** The District Consumer Forums under Consumer Protection Act. 1985
Feedback SMS Format as follows :
Now SMS Alert registered customers can send your feedback for Happy or Unhappy via SMS.
HPY<space> Y to 09844213910 [if customer is happy] (Eg : HPY Y and send to 09844213910)
HPY<space> N to 09844213910 [if customer is unhappy] (Eg : HPY N and send to 09844213910 )
About Us :
Vijaya Bank today is a PAN India Institution, serving diverse sectors of the society. The bank has built a network of 2030 branches, 13 Extension Counters and 1865 ATMs as on 31.12.2016 that span across all States and Union Territories in the country.
Vijaya Bank offers a bouquet of innovative and attractive products and services to the customers. Vijaya Bank also incorporated the latest technology to provide the best services to our customers.
The Bank offers several technology products, such as, ATMs, Cash Deposit Machines, Debit and Credit cards, internet banking, Mobile Banking, Tab Banking, e-Passbook, Mobile Wallet, Funds transfer through RTGS and NEFT etc.
All Branches / offices are under RTGS / NEFT. The Bank also offers RuPay cards to its customers.
View Comments (3)
The manager,
Vijaya bank
Head office
Banglore
Sub: Reverse Transaction in my Account.
Sir,
I want to draw your kind attention. My A/c number is 7338003010XXX. I am using credit card and my number is 542176733800XXX. Last month I used my card on 10/7/17 in B.M. petrol pump from Gandhidham. My card swipe amount is Rs.1500/- but amount deducted twice from my account. I spent Rs.2000/- from Shri math cargo and my available balance is Rs.22,451.95. In the second time I purched from V-MART in Gandhidham. The amount is 1003/-on dated 19/8/17 but amount is deducted from my account is Rs.10,000 and my balance is Rs.12,649.95.
So, I requested to please look after this matter and check all the my credit card A/c transaction.
Standard Public Grievance Redressal System is available in the below link.
vijayabank.com/spgrs/CustomerComplaints.aspx
I am the one of the account holders in VIJAYA BANK BHIWANDI BRANCH DISTRICT THANE MAHARASHTRA PIN CODE-421305. I am receiving huge number of rumor/fake calls about changing ATM and the person has been said to block my account.