Status Check, Procedures, Facilities

Organisation : UCO Bank
Facility Name : Customer Grievance Redressal
Applicable For : Customers, Account Holders
Website : https://www.ucobank.com/en/home

UCO Bank Grievance Redressal

UCO Bank Customer Grievance Redressal Online Facility

Related / Similar Facility : UCO Bank HRMS Portal Login

How To Submit Grievances Online?

Go to the below links and fill up the fields with your relevant information, as applicable.

Submit COVID -19 Scheme Related Grievance Here :
https://www.ucobank.com/Hindi/homehindi.aspx

Submit General Grievance Here :
https://www.ucobank.com/Hindi/homehindi.aspx

Submit Failed Transaction Grievance Here :
https://www.ucobank.com/Hindi/homehindi.aspx

How To Track Grievance Status?

Step-1 : Go to the link https://www.ucobank.com/Hindi/homehindi.aspx
Step-2 : Enter your Reference Number
Step-3 : Enter the Email ID
Step-4 : Click on Proceed button

Customer Grievance Redressal Policy

Internal Mechanism To Handle Customer Complaints/Grievances:
A customer can lodge a complaint in writing to a branch, Zonal Office or Head Office under this policy. Complaints can also be lodged with the Help Line number of the Bank over telephone, Customer Care e-mail ID, SPGRS or any other mode as convenient to the customers. Various modes through which a customer can lodge the complaint are explained hereunder.

Complaints In Person:
A customer, if not satisfied with services of the branch or has a grievance can lodge a complaint in person at the branch by submitting a written letter to the Branch Manager and can obtain an acknowledgement. Customer may also drop his complaint in the complaint box.

Complaint Over Phone:
Customer can lodge his grievance over telephone to the branch, Zonal Office and Head Office. Complaint may be lodged at Bank’s call centre on Toll Free Number 18001030123 – UCO SAMPARK which is accessible on 24/7 basis.

Complaint Through Mail:
Customer can submit their grievance by e-mail at hopgr.calcutta@ucobank.co.in Complaint received by mail shall be acknowledged by e-mail to the extent possible.

In case the customer is not satisfied with the handling of his complaint, he may contact the General Manager, Strategic Planning Department, Head Office at the following contact details:

Telephone: 033-4455-7977/8424 &Email: hosp.cscell@ucobank.co.in

When a complaint is received in writing, an acknowledgement of the complaint will be sent to the complainant within three days from the date of receipt of complaint. If the complaint is made over telephone at Bank’s designated Help Line number, the customer will be provided with a complaint reference number by the Help Line Desk.

Complaints lodged through Standardized Public Grievances Redressal System (SPGRS) – a link which has been provided on the home page of Bank’s website, shall be acknowledged online by the system and a 20-character acknowledgement number will be provided to the complainant.

All Complaints received directly by branches, zones, Head Office and also those received from Central/State Governments, Ministries, Government Departments, Reserve Bank of India, Members of Parliament and Legislative Councils, IBA, BCSBI etc either in physical form or by e-mails will be entered in SPGRS for better control.Efforts will be made to resolve the complaints within a time period of 10 days from the date of receipt of such complaints

Internal Ombudsman

Appointment of Internal Ombudsman on the line of RBI Ombudsman Scheme 2018 In order to strengthen the bank internal grievances redressal mechanism and strengthen the customer confidence in fair and just redressal of complaints.

Bank has a separate Board approved Internal Ombudsman Policy on the line of RBI Ombudsman Scheme 2018, which was last reviewed/renewed by Board of Directors on 13.06.2019 vide Board note HO/SP/CSCELL/17/2019-20 dated 04.06.2019.

Categories of complaints are broadly classified as under:
Transaction related: Deposit/ cash related/ opening of account/ transfer of account/ closure of account/ claims on deceased depositors’ A/cs/ TDS related/ Service charge related etc.

Advance related: Complaints related to Loans and Advances/interest related.

Government related: PPF / Pension/Government business / NPS / Swavlamban/Atal pension Yojana/PMJJBY/PMSBY/PMJDY etc.

Branch related: Basic facilities to customers/ambience/customer service area/long queue etc.

Staff related: Alleged harassment, misbehaviour/use of rude language, alleged bribery etc.

Technology related: Disputed ATM transaction/POS transaction/ Internet banking transaction/Mobile banking transaction/RTGS/NEFT/.

Grievance Related To Technology

Our customers using our ATMs- The disputes arise out of following events:
** Transaction is unsuccessful, but customer account is debited.
** Transaction is successful and account debited and cash not dispensed.
** Account debited twice but cash not dispensed or dispensed only once.
** Cash partially dispensed but full amount debited to the account.

ATM failed transaction automatically gets reversed within a period of 24 hours, hence customers may be requested to wait for a day and then lodge complaint in case the amounts is not automatically reversed.