Status Check, Procedures, Facilities

Organisation : Tamil Nadu Generation and Distribution Corporation Limited TANGEDCO
Facility Name : WHATSAPP Call Centre For Lodging Consumer Complaints
Applicable For : Consumers
Applicable State/UT : Tamil Nadu
Website : https://www.tangedco.gov.in/

What is TANGEDCO WHATSAPP Call Centre?

WHATSAPP Call Centres have been implemented in TANGEDCO for making complaints regarding damaged poles, low sagging lines, leaned poles, damaged pillar boxes / street light boxes. Consumers can lodge their complaints to the concerned WHATSAPP call centers duly mentioning the nature of complaints, location, address etc., along with photograph.

Related / Similar Facility : DISH New User Registration Tamil Nadu

TANGEDCO WHATSAPP Call Centre Numbers

** Salem, Erode, Namakkal 9445851912
** Trichy, Tanjore, Perambalur, Ariyalur, Pudukottai, Tiruvarur, Nagapattinam, Karur 9486111912
** Madurai, Dindugal, Theni, Ramnad, Sivagangai. 9443111912
** Kancheepuram, Chengalpet, Tiruvallur 9444371912
** Villupuram, Thiruvannamalai, Cuddalore 9445855768
** Coimbatore, Tirupur, Nilgiris 9442111912
** Chennai 9445850829
** Tirunelveli, Tuticorin, Kanyakumari, Virudhunagar 8903331912
** Vellore, Dharmapuri, Krishnagiri 6380281341

FAQs On TANGEDCO

Frequently asked questions (FAQs) on TANGEDCO

1. At what level, should I maintain the Power Factor?
In case of LT Supply 0.85 Power Factor(PF) and in case of HT supply 0.90 PF has to be maintained.

2. What can I do for converting my single phase service connection to three phase one?
The connected load has to be grouped in such a way that they are equal in all the three phases totalling to 4 KW & above.The wiring may be reorganized for three phase connection and the area Assistant Engineer/Operation & Maintenance of TANGEDCO may be contacted for further assistance. Consumer may also opt to avail supply under three phase even when the total connected load does not exceed 4000 W.

3. During Power failure , whom should I complain?
You may register your complaint to FOC (Fuse Of Call Centre) of your area/ or inform your area Assistant Engineer/ Operation & Maintenance of TANGEDCO or contact centralized call centre of the City. The phone no for Chennai Centralized Call Centre is 1912. Provision for making on line complaints is available under ‘reach us ‘ menu in TANGEDCO website www.tangedco.gov.in

4. What is the procedure for name transfer of service connection?
The Name transfer application along with document supporting the change of ownership, no objection/consent letters if any and fresh application with applicable fee may submitted to concerned Assistant Engineer/Operation & Maintenance of TANGEDCO. However, name transfer will not be effected to services under disconnection. Application forms are available in the website.

5. When there is an error in meter recording, what should I do ?
If you suspect an error like slow recording or speed recording in meter, you can represent the matter to your area Assistant Engineer/ Operation & Maintenance of TANGEDCO with your white meter card . Similarly if you find that your meter does not record the consumption kindly intimate the area Assistant Engineer/Operation & Maintenance immediately for rectification.

6. Where can I know the status of my electricity billing other than white meter card?
Visit TANGEDCO’s website www.tangedco.gov.in select bill status, region and enter your service connection number to know the status of billing.

7. When suddenly meter burns in my service connection,what I should do?
You may contact your area Assistant Engineer /Operation & Maintenance ,with requisition to replace the meter on payment of meter cost.

8. Can I make advance payment of my electricity bills ? How it will be accounted?
Yes .You can make an advance payment of your electricity bills at any time you desire. Contact the AE/Inspector of Assessment /Revenue Supervisor of your area Section office of TANGEDCO. The advance paid will be adjusted in your service connection charges in subsequent bimonthly billings.

9. What I should do to change my tariff when needed ?
You may contact your area Assistant Engineer/Operation & Maintenance and give a requisition letter explaining the purpose of tariff change along with documentary proof.

10. What is the procedure to get the temporary supply ?
Temporary supply can be extended on application to concerned Assistant Executive Engineer/Operation & Maintenance by intending consumer with required charges and on the receipt of deposit.

11. Is it possible for me to pay my electricity bill through Online Payment?
Payment of Electricity Charges through online for LT Consumers through out Tamil Nadu go to www.tangedco.gov.in (available in both Engilsh and Tamil).