Status Check, Procedures, Facilities

Organisation : Odisha Department of General Administration and Public Grievance
Facility Name : Jana Sunani Public Grievance Redressal Portal
Applicable State/UT : Odisha
Website : https://janasunani.odisha.gov.in/

What is Jana Sunani Public Grievance Redressal Portal?

Jana Sunani Public Grievance Redressal Portal aims to register your grievance and assist you in its redressal. Please provide some details of your grievance to proceed. Your information will remain secure with us. Redressal of Citizen grievances is our priority . You can register your grievance at your convenience.

How To Register Your Grievance At Jana Sunani Portal?

To register your Grievance at Jana Sunani Public Grievance Redressal Portal, follow the below steps

Step-1 : Go to the above link
Step-2 : Click on the link Login/Sign Up
Step-3 : Sign in with Google, Twitter (or) Sign Up Online
Step-4 : Register Complaint & Submit

FAQ On Jana Sunani Public Grievance Redressal Portal

Frequently Asked Questions FAQ On Jana Sunani Public Grievance Redressal Portal

How do I lodge the grievance?
The grievances can be lodged through Web portal / WhatsApp Chat Bot/Letter/ Physical visits/Mo Seva Kendras

What happens when I lodge the grievance?
The grievance is acknowledged online and a unique grievance id is generated for each grievance.

How do I track my grievance?
Status of the grievance can be tracked on the https://janasunani.odisha.gov.in/complaint-status portal through unique grievance id

Where can the grievances be sent?
Office of the Honourable Governor, Chief Minister’s Grievance Cell, Office of Chief Secretary, Director General of Police, State Departments, District Collectors,Superintendent of Police.

What happens to the grievances? How are the grievances dealt with in Departments / Districts/Agencies?
Every Department/District/Government Agency has designated a Nodal Officer to deal with the grievances.

Can a grievance be reconsidered post its resolution?
No. In such situations, the citizen will have to lodge a fresh grievance, drawing reference to the closed grievance, and call for details.

What is the role of Departments with reference to the grievances concerning State Government?
All grievances relating to Government Departments are sent to the concerned offices. Citizen may take up the matter regarding pendency of their grievances directly with the concerned State Government offices.

What is the time limit for redress of grievance?
It depends on the nature of the Grievance. Every grievance is treated with utmost priority.

What are the requirements for sending grievances by post?
Citizens can send the grievance by post, addressing the concerned authorities.

What are the contact details of the Nodal Officers of Public Grievances in Department/Districts/Agencies?
The list is available on their websites.

What do I do if I have technical issues with Jana Sunani portal?
You can use WhatsApp Chat Bot number 6370951930 to lodge your grievance. You can visit your nearest Mo Seva Kendra or the District Collectorate / State Departments / DG & IG / Office of the Chief Secretary / Chief Minister’s Grievance Cell / Office of the Honorable Governor to lodge your grievance.

Contact

Department of General Administration and Public Grievance,
Lokseva Bhawan, Bhubaneswar-751001,
Odisha