Status Check, Procedures, Facilities

Organisation : Axis Bank
Facility Name : FASTag Axis Bank Electronic Toll Collection (ETC)
Applicable State/UT : All Over India
Website : https://fastag.axisbank.co.in/CEBAWEB/Default.aspx

What is FASTag Axis Bank Electronic Toll Collection?

While National highways in the country have evolved in terms of quality of roads and overall network, drivers still face the ordeal of extensive queues at Toll-Plazas. Physical payment of toll-fees for each and every vehicle passing through the toll-plaza not only causes a traffic jam but also results in wastage of time and fuel for the commuters.

To solve for this problem, IHMCL (INDIAN HIGHWAYS MANAGEMENT COMPANY LIMITED) in partnership with Axis Bank has launched an Electronic Toll Collection (ETC) program to provide all toll plazas across the country a dedicated lane for electronic toll collection. The ETC program uses RFID tags for electronic toll collection.

These tags are applied on the windshield of the vehicle and are automatically recognised by the RFID tag readers installed at toll-plazas. These tags, known as Fastag will have dedicated lanes at the Toll-Plazas which will be known as the FasTag lane and will be accessible to dedicated ETC lanes also known as Fastag Lane

Axis Bank is one of the leading Banks in the Electronic Toll Collection Project proposed by NHAI (National Highways Authority of India) and proposed to be run by NPCI (National Payments Corporation of India). In the Phase 2 of the project, this ecosystem is poised to be interoperable, wherein the Tag issued by Axis Bank will be accepted across any of the Toll Plazas on the National Highway.

Benefits of FASTag

** Ease of payment “One does not have to stop to pay cash at the toll plazas and thus can save time too.
** Cash-back offer: FASTag usage gives 10% cashback on all the Toll payments across India in the first year.
** Online Recharge – Fast Tag can be recharged online through various modes i.e. Credit Card / Debit Card / NEFT/ RTGS or Net banking.
** Ease of Tracking SMS alerts for every transaction at toll plazas.
** Online Portal for customers
** FASTag has 5 Years of validity.

FAQ On Axis Bank FASTag

Frequently Asked Questions FAQ On Axis Bank FASTag

1. What is FASTag ?
FASTag is a device affixed on the windscreen of the vehicle. This will have Radio Frequency Identification (RFID) technology and a prepaid account linked to it. FASTag will help in making toll payments by driving through the toll plaza without stopping for cash transactions.

2. Which are the plazas where FASTag can be used ?
All National Highway Plazas. The list can be found on our ETC home page under toll plaza list.

3. What are the steps to recharge my FASTag account ?
One can recharge FASTag account at the Point of Sale (POS) locations using cash or one can recharge online through NEFT/RTGS or Net Banking.

For recharge through Net Banking, please follow below steps:
** Log onto Customer Portal with your username and password
** Go to Payments Section >> Recharge Account
** Select the tag accounts to be recharged and mention the respective amounts to be uploaded
** Choose payment mode as ‘Pay by Online’ and click ‘Continue’
** A new window will open with an option to select your bank
** Please select your bank from the list and continue
** You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.

For recharge through NEFT / RTGS, please follow the below steps:
** Log onto Internet Banking.
** In payee details write either Wallet ID Number or Vehicle Number.
** In IFSC column write UTIB0000ETC and proceed with the payment.

Note:
** Convenience fee will be applicable for online recharge.
** Minimum recharge amount for a tag is Rs.100.
** Do not refresh the browser or press ‘Back’ button in the middle of the transaction.
** How do I generate/ reset my username and password? Online Portal related query

4. Can I use one FASTag for two vehicles if I have two vehicles and one FASTag ?
One FASTag can only be used for one vehicle.

5. What will happen to my account balance if my FASTag is lost some how?
Your FASTag will be blocked if it is lost. For this you need to call and report this to our customer care number. A new FASTag account will be created. The remaining balance in the old account will be transferred to this new account.

6. What is the validity of the FASTag?
The tag has a validity of 5 years and after purchasing, you need to recharge or top up the tag as per your requirement.