Status Check, Procedures, Facilities

Organisation : IDBI Bank Ltd
Facility Name : Banking Complaints
Applicable State/UT : All India
Website : https://www.idbibank.in/banking-complaints-i.aspx

How To Submit Complaints To IDBI Bank?

You can register your grievance through our diverse channels viz. Phone Banking, Branch, Website, Emails and Letters. If you have a grievance, please share it with us through the following 3-tiered process

Related / Similar Facility : IDBI Bank Positive Pay System (PPS)

Level 01:
You may file a complaint at the branch level/ call us/ write to us.

Option 1. Speak to our Phone Banking Officials
** Toll Free numbers: 1800-209-4324/1800-22-1070
** Non Toll Free Number: 022-67719100
** Contact number for outside India customers: +91-22-67719100
** Debit Card Hot listing number: 1800-22-6999
** Send SMS “IDBICARE” to 9220800800 and we will call you

Option 2. Fill an Online Complaint Form
Complaint Form : https://crmsonline.idbibank.com/

Option 3. Write to us at
** E-mail: customercare@idbi.co.in
** Customer Care Centre, IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba. Mumbai 400 005.

When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID.

Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.

** Your full name
** Your account details (i.e. your account number/customer ID), if you are an existing Customer
** Your contact details (address, telephone number and e-mail)
** Reference number of Transaction/Complaint ID, depending on your purpose of contact

Note: As per direction issued by the Reserve Bank of India (RBI) the Bank has appointed an Internal Ombudsman (IO). The functioning of the Internal Ombudsman is governed by the Bank’s Internal Ombudsman Scheme.

Note:
Escalate your complaint for an unsatisfactory reply if not resolved within 8 days

Level 02:
If your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the appointed Grievance Redressal Officers as specified below between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :

Delhi Zonal Office:
Tel Number : 011 69297003
Email : gro.delhi@idbi.co.in
Office Address : IDBI Bank Ltd, 9th Floor, Plate A, Block 2,NBCC Office Complex, East Kidwai Nagar,New Delhi-Pin Code-110023

Chandigarh Zonal Office:
Tel Number : 0172-508150
Email: gro.chandigarh@idbi.co.in
Office Address : SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017

Lucknow Zonal Office:
Tel Number : 915224502060
Email : gro.lucknow@idbi.co.in
Office Address : UPCB Building, 2, M.G. Road Lucknow 226 001

How To Track Complaint Online?

IDBI Bank Customer Complaint Form. Please enter your Complaint Reference Number to check the status of a particular complaint.

Step-1 : Go to the link https://crmsonline.idbibank.com/Track_Complaint.aspx
Step-2 : Enter the Complaint Reference Number
Step-3 : Click on Submit button

Banking Ombudsman

No complaint to the Banking Ombudsman shall lie unless:
(a) The complainant before making a complaint to the Banking Ombudsman, had made a written representation to the bank and the bank had rejected the complaint or the complainant had not received any reply within a period of one month after the bank received his representation or the complainant is not satisfied with the reply given to him by the bank;

(b) The complaint is made not later than one year after the complainant has received the reply of the bank to his representation or, where no reply is received, not later than one year and 30 days after the date of the representation to the bank;

(c) The complaint is not in respect of the same subject matter which was settled or dealt with on merits by the Banking ombudsman in any previous proceedings whether or not received from the same complainant or along with one or more complainants or one or more of the parties concerned with the subject matter;

(d) the complaint does not pertain to the same subject matter which is pending before any Court, Tribunal or Arbitrator or any other Forum or Authority; or, settled or dealt with on merits, by any Court, Tribunal or Arbitrator or any other Forum or Authority, whether or not received from the same complainant or along with one or more of the complainants/parties concerned;

(e) The complaint is not frivolous or vexatious in nature; and

(f) The complaint is made before the expiry of the period of limitation prescribed under the Indian Limitation Act, 1963 for such claims.

(g) Complaints which are in the nature of offering suggestions or seeking guidance or explanation shall not be treated as valid complaints under the Scheme and shall be closed accordingly with a suitable communication to the complainant.