Organisation : Indane Gas (IOC)
Facility Name : SAHAJ Online New Connection (e-SV)
Applicable State/UT : All Over India
Website : https://cx.indianoil.in/webcenter/portal/LPG/pages_lpgservicenewconnection
What is IOC SAHAJ?
IOC has launched the facility of release of LPG connection with online payment and issuance of SAHAJ(e-SV) under the Digital India initiative in Delhi on 1st May 2015. Facility extended to PAN India in a phased manner from 01.08.15.
Related / Similar Facility : LPG Vitarak Chayan
SAHAJ the electronic subscription voucher which has the details of number of cylinders and pressure regulator loaned to the consumer against the security deposit. This document is emailed to the customer upon release of LPG connection online.
The new age consumer looks for a hassle free experience in all types of transactions. Keeping this in mind and in line with the continuing effort of Oil Marketing Companies to bring transparency in the supply and distribution of LPG the initiative was undertaken.
This initiative would also eliminate multiple visits to the distributor showroom by the prospective consumers for completing formalities and problems arising out of them. It will also cut down on the time taken for release of connection.
How To Register For SAHAJ?
To Register For SAHAJ Online New Connection (e-SV), Follow the below steps
Steps:
Steps-1 : Go to the above link. Click on the link “Register for a online New Connection”
Step-2 : Create Account and Login
Step-3 : Fill the Online New Connection Form and
Step-4 : Click On Submit Button
The process flow for SAHAJ (Online New connection) is given below:
** Prospective Customer Registers for new connection by filling Online KYC Form & uploading POI & POA
** Online Inter Company Dedupe of KYCs
** Formation of Waitlist for the dedupe cleared cases.
** Released of waitlist by distributors by verification of POI & POA with entered KYC data
** Intimation to the prospective customer by email & SMS to proceed with request & select the equipments and the payment mode he/ she desire.
** Customer will pay online by selecting mode of payments i.e by credit/ debit cards or net banking (or) Customer to visit distributorship for making the payment
** Home delivery of equipment. e SV given in mail & SMS
Benefits of e-SV
The ‘e-SV’ initiative enables the prospective customers to register, make payment online for availing LPG connection at their doorstep without visiting the LPG distributorship.
The following are key benefits:
a) Better monitoring: Each stage in new connection release process can be electronically monitored resulting in reduction of lead time for release of new connection.
b) Choice to consumer: The consumer is empowered to select the type of connection i.e. single cylinder or double cylinder connection as well products like hotplate etc. on web as per their need eliminating the possibility of forced selling of these products by distributors.
c) Consumer Education: – While applying online for availing a new connection, the prospective consumer has to go through the conditions applicable for using LPG connection. This helps to educate the consumer.
d) Tracking & Intimations:-Tracking option and intimations by SMS and email are also available at various stages.
e) Cashless transactions: Consumers have the freedom to pay through their Credit/Debit cards, net banking through a robust payment gateway. Besides transparency, it allows customers to take immediate buying decision and also eliminates the possibility of overcharging.
f) No visits to Showroom of distributor / Home Delivery: This initiative provides immense flexibility by allowing the prospective consumer to register for new LPG connections online from the comfort of their home/office and pay online. There is no requirement for visiting distributor’s showroom saving on time and energy. Original Subscription Voucher (SV) along with the equipment requested by the customer isdelivered to their home.
g) Online Inter-Company De-duplication: This facility is integrated with online inter-company de- duplication check for multiple connection check before intimation of release of connection is sent to the prospective consumer. This helps in weeding out the possibility of release of multiple connections to the same household and avoids blocking of connection at a later date.