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Complaint Management System Inaugurated By Shri Suresh Prabhakar Prabhu, Hon’ble Minister for Railways (Govt. of India), on 2nd March, 2015
FAQ On Indian Railways
1. How many days in advance can I reserve my ticket?
You can reserve your ticket 60 days in advance, excluding the date of journey at the train originating station. At intermediate stations where the train arrives the following day, reservation can be done 61 days in advance. In the case of some intercity day express trains, the advance reservation period is less.
2. How do I know the reservation status of my ticket?
The reservation status will be clearly indicated in your ticket. If your ticket is confirmed, your coach and berth numbers will be mentioned on your ticket in all classes other than First Class and AC First Class.
For these, the word “Confirmed”, will be printed alongside the class of travel. If your ticket is in RAC (Reservation Against Cancellation) / Waitlisted status, the same will be mentioned on the ticket.
Note : Passengers are requested to kindly note that while every effort will be made to ensure a comfortable, hassle-free journey, Indian Railways are not liable to compensate a passenger due to non-provision of reserved accommodation or for any losses suffered due to late running of trains and other such unintended eventualities which are not wilful or deliberately perpetrated.
3. Can I board the train with an RAC?
You can board the train with an RAC ticket. You will be provided with sitting accommodation initially and allotted a berth (in case of passengers not turning up) in the train.
Some Important Information From Comments
Comments:
1. I booked tickets online on 02/03/2018 for travelling to NJP from Sealdah Station (E.R) on 18/04/2018 against PNR 6611991677. I am a seventy years old senior citizen and my wife is 61 years old and a cardiac patient. Both, we have been allotted upper berths in train Number 12377. I fervently request the Concerned Railway Authorities to kindly examine my plea and arrange for allotting LOWER BERTHS to us considering our old age.
2. When the railways do not permit ‘gender’ change which has occurred erroneously at the time of eticket booking, why there is a provision for change in the name of passenger and change in the Boarding station at a later stage after booking e.ticket. Therefore, I suggest that the above provision should be deleted from the railway rules else the passenger (Mrs. Ambika Rajan) for whom ticket booked under PNR number 8638915510 may be allowed to travel with the same ticket as it was a genuine error that in the gender column the ‘gender’ was mentioned as ‘male’. Railways could not provide me a logical reply to the complaint made by me under reference number W/WR/RJT/000087986.
Functions of Indian Railways
The Indian Railways is the largest employer in India, with over 1.2 million employees. It is also the largest public sector undertaking in India, with a revenue of over ₹1 trillion (US$13 billion) in 2020-21. The Indian Railways is responsible for the transportation of passengers and goods across India. It operates a network of over 120,000 kilometers (75,000 mi) of track, which is the fourth-largest railway network in the world.
The Indian Railways has a number of functions, including:
** Providing passenger transportation services
** Providing freight transportation services
** Maintaining and operating railway infrastructure
** Providing employment to millions of people
** Generating revenue for the government
** Promoting economic development
View Comments (12)
Sir,
It is brought to your kind notice that the above mentioned train (Train no 02832) is running late by 03 hours 30 minutes before reaching to Ranchi Junction. It reached Ranchi Junction at 10:00 am. It was supposed to reach at Ranchi Junction at 06:30 am. As if 03 hrs 30 minutes late is not sufficient, the train is made to stay at Ranchi Junction for 01 hour 10 minutes at platform no. 1.
It is requested to take strict action against erring employees.
Regards,
Kunal Kumar
PNR No. 6429470530
C K SREENIVASAN
I booked tickets online on 05/12/2022 for travelling to Pune from Kalyan Station (E.R) on 10/12/2022 against PNR 8460231288, WL/41 ticket amount paid Rs96.80
I boarded the train from kalyan and got into bogee no D/3, many seats were available.
Un reserved passigners were also seated.
when seats are available why waiting list passinger not alloted confirm seat?
and also the TC fine of Rs 350/- against waiting list insted of aloting the
seat also tab was available with TC, he wood have checked confirmation.
Also recieved the refund against waiting list ticket after 80% deduction wich is truely very unfair to us.
Please go through this and give us the appropriate reason.
I request to refund the fine amount at the earlieast.
Hi my name is PANCHANAN PATRA and i am traveling Kolkata to Mumbai my train is 16 hours let's railway don't give anything and also don't update anything what is this situation why we are late... That is so embarrassing and unexpected....
Sir,
Generally in sleeper class , bogie is full with unreserved passengers & they sit
here & there & also sit in the passage & especially in the night these unreserved passengers sleep on the floor of bogie & reserved passengers are unable to move for there naturals calls & not comfortable to those reserved peoples who reached. there stations or those who wants to travel by this train Now a days it is happening frequently because TTE & other checking staff take the penalty & issue a receipt to these unreserved passenger's & railway earned the money & leave the reserved passengers on there condition .
Such types of practice should be stop by the railway because it is clearly the violation of services which are provided to Reserved passengers.
Ashok Dasar
Sir sorry to inform that in Sleeper Coach there will be heave cockroahe's and Mouse while travelled to Tirupati on 19/04/2022 and return Journey is on 21/04/2022 by
PNR No:41278XXXXX,Train No 17419 Tirupati to Vasco di gama,couch no S3 seat no 41 to 46.I get completely damage my suitcase by biting by mouse. Hence I request you to claim my loss of Rs.10,000/-,please do the needful.other wise will be intimate to Honerable Prime Minister of India.
Passenger Train which is bearing Train Number 55342 is always arriving late in Bhainsa Station. Why?
MY CHILD IS 4 YEARS OLD. HER RAILWAY TICKET CHARGE IS RS.580. WHAT IS THIS?
I booked tickets online on 02/03/2018 for travelling to NJP from Sealdah Station (E.R) on 18/04/2018 against PNR 6611991677.I am a seventy years old senior citizen and my wife is 61 yrs old and a cardiac patient. Both we have been allotted upper berths in train Number 12377. I fervently request the Concerned Railway Authorities to kindly examine my plea and arrange for allotting LOWER BERTHS to us considering our old age.
My user id is Ravi1953.
I booked two tickets by Howrah Mail for 19.9.17 from chennai to Howrah by 3 AC Fare Rs.2000/-. I booked Two return tickets by Chennai mail for 24.9.17 from Howrah to Chennai by 3 AC Fare Rs.2170/-. I would like to know why this fare difference by the same train, same distance, by the same class?. Please clarify.
There is no towel inside packet. When I checked I found only two bed sheet? Where is towel? My journey on Goa express 3AC B2 seat no.31 from NZM-PUNE.
So far I have not received any message regarding the complaint id S/Er/MLDT/000113181, S/ER/MLDT/000111878, S/ER/HWH/000113178. Kindly reply what actions have been taken in this regard or you are unable to do nothing in this regard.
When the railways do not permit 'gender' change which has occurred erroneously at the time of e.ticket booking why there is a provision for change in the name of passenger and change in the Boarding station at a later stage after booking e.ticket. Therefore, I suggest that the above provision should be deleted from the railway rules else the passenger (Mrs. Ambika Rajan) for whom ticket booked under PNR no. 8638915510 may be allowed to travel with the same ticket as it was a genuine error that in the gender column the 'gender' was mentioned as 'male'. Railways could not provide me a logical reply to the complaint made by me under ref. no. W/WR/RJT/000087986.