Organisation : National Commission for Women
Facility Name : Complaints Registration and Monitoring System
Applicable State/UT : All India
Website : https://ncwapps.nic.in/onlinecomplaintsv2/frmPubRegistration.aspx
How to Apply Complaints Registration & Monitoring System NCW?
The Complaints and Investigation Cell of the commission processes oral, written or suo moto complaints received under Section 10 of the NCW Act.
For any issue related to Violence against Women Please Call on 24×7 Helpline : 7827-170-170
The Complaints and Counseling Cell of the commission processes all the complaints whether received orally, written or suo-motu under Section 10 of the NCW Act.The complaints received relate to domestic violence, harassment, dowry, torture, desertion, bigamy, rape, refusal to register FIR, cruelty by husband, deprivation, gender discrimination and sexual harassment at work place.
The complaints are dealt with as below:
** Investigations by the police are expedited and monitored.
** The matters are brought to the notice of various state authorities to facilitate action.
** Family disputes are resolved or compromised through counseling.
** As per the Sexual Harassment at Work Place (Prevention Prohibition and Redressal) Act, 2013 the rules made by Central Government in December, 2013 on the subject and the Criminal Law (Amendment) Act, 2013 every employer is required to provide for effective complaints procedures and remedies including award of compensation to women victims. In sexual harassment complaints, the concerned organisation is urged to expedite cases and the disposal is monitored.
** For serious crimes, the Commission constitutes an Inquiry Committee which makes spot enquiries, examines witnesses, collects evidence and submits the report with recommendations. The implementation of the report is monitored by the NCW. The Commission has powers to summon the accused, witnesses and records to facilitate inquiry.
The State Commissions, the NGOs and other experts are involved in these efforts.
Cases falling under following categories are ordinarily not entertained by the Commission.
** Complaints is illegible or vague, anonymous or pseudonymous;
** The complaint is that of frivolous or like nature;
** The Complaint relates to civil dispute between the parties such as contractual rights obligations and the like;
** The Complaint relates to service matters not involving any deprivation of women’s rights;
** The Complaint relates to labour/industrial disputes not involving any deprivation of women’s rights;
** Matter is sub judice before a Court/Tribunal;
** The Commission shall not inquire into any matter which is pending before a State Commission or any other Commission duly constituted under any law for the time being in force;
** The Commission shall not inquire into any matter after the expiry of one year from the date on which the Act constituting violation or deprivation of Women’s Rights is alleged to have been committed;
** Matter already decided by the Commission.
FAQ on Complaint Registration
Frequently Asked Questions FAQ about Complaint Registration
How can I file a complaint before the National Commission for Women?
A person intending to file a complaint before the National Commission for women may do so by making a complaint on the official website of the Commission http://ncw.nic.in or http://ncwapps.nic.in under the section of ‘register online complaints’. One can also send a written application containing all the important details (along with supporting documents, if any) through post or by hand.
Who can file a complaint before the National Commission for Women?
Any case involving deprivation of women’s right or harassment of women in India can be registered with the National Commission for Women. The complaint should disclose complete details of the matter with specific relief/intervention sought from the National Commission for Women.
What complaints are not entertained by the National Commission for Women?
The following categories of complaints are liable to be summarily dismissed by the National Commission for Women:
** Complaints which are illegible or vague, anonymous or pseudonymous;
** The issue raised relates to civil dispute between the parties;
** The issue raised relates to service matters;
** Matter is sub judice before a Court/Tribunal;
** Complaints which are already pending before a State Commission or any other Commission
** Complaints only endorsed to the Commission
** Complaints involving no deprivation of women rights
How will I know if my complaint has been accepted by the National Commission for Women?
An acknowledgment along with complaint number, login ID and password is sent to the complainant upon receipt of complaint by the National Commission for Women if the complaint has been accepted by the National Commission for Women. In the event of the complaint being rejected, the same shall be communicated to the complainant at the earliest. One can also check it telephonically or by personally visiting the National Commission for Women.
How can I check the status of my complaint?
If your complaint is accepted by the National Commission for Women you will be allotted a complaint number with login ID and password which can be used to track the status of your complaint on the website of the Commission. You can also check the same telephonically or by personally visiting the National Commission for Women.
When can I contact NCW?
You can contact us anytime between 9.00 AM – 5.30 PM. Working Days – Monday to Friday or you can send details through email at any time.
What all information do I need to provide while filing a complaint?
** Contact details of the complainant (Mandatory) and the respondent ( if available )
** Brief description of the incident
** Details of remedies already exhausted
** Supporting documents (If any)
How is my complaint processed in the National Commission for Women?
On receipt of a complaint, the commission:
** Scrutinizes the complaint as per NCW mandate
** Mandated complaints are registered and case number allotted
** Non mandated complaints are summarily dismissed upon intimation
** As per the nature of the complaint, the mandated complaints are taken up with the concerned authorities. Following actions are mainly taken to redress the grievances of the complainants :
** Expediting/monitoring police investigation
** Monitor proper implementation of statutory provisions
** Resolving the issues through mediation/counseling
** For serious crimes, the National Commission for Women forms an Inquiry committee which further examines various aspects of the case.