Organisation : Ministry of Labour & Employment
Facility Name : SAMADHAN Portal
Applicable States/ UTs : All Over India
Website : https://samadhan.labour.gov.in/
What is SAMADHAN Portal?
SAMADHAN Portal is a digital initiative of Ministry of Labour and Employment to make the system transparent and more efficient and to make the life of workmen/union and other stakeholders smooth by giving them a single platform for raising their grievance in the form of industrial dispute, charter of demand, claims under applicable labour laws and other grievances related to employment.
Related / Similar Facility : MY Bharat Youth Registration
The purpose of Portal is also to minimise the confusion of workers under applicability of labour laws , to eliminate the delay caused due to offline communication at various levels & to facilitate the workmen/unions/stakeholders in tracking their matter online and for centralised monitoring by ministry to bring transparency and efficiency.
How To Register Complaint On Samadhan Portal?
User can visit https://samadhan.labour.gov.in/ and signup/login into the portal. There is no such charges for lodging a complaint on SAMADHAN Portal when the worker/user lodges a complaint themselves or using the Umang app.
Steps:
Step-1 : Go to the link given above
Step-2 : Click on Register button
Step-3 : Fill the online registration form and
Step-4 : Click on Submit button
Note:
Please download the Sandes application on your mobile from Play Store/App Store to get the OTP/Messages/Status related to your complaint/dispute lodged on Samadhan Portal. In addition all the govenment messages related to various schemes and important informations can be received on your registered mobile through Sandes application.
FAQ On SAMADHAN Portal
Frequently Asked Questions FAQ On SAMADHAN Portal
Is Email ID necessary or not?
No, email is not mandatory. However it is suggested that one should update his/her email to get the important updates.
Is there any charge for lodging a compliant on SAMADHAN Portal?
No, There is no such charges for lodging a complaint on SAMADHAN Portal when the worker/user lodges a complaint themselves or using the Umang app.
Can a worker lodge complaints on the SAMADHAN portal through CSC? And what if the CSC VLE charges more than Rs 30/-?
Yes, by visiting the nearest Common Service Centre the worker can lodge his/her complaints. The CSC VLE will charge Rs. 30 per application as a service charge from the workman. In case any issue related to CSC you may mail it to ecommerce@csc.gov.in
What happens if there is no settlement?
If the industrial dispute is not settled ,
(i) FOC report in respect of Industrial dispute filed under section 2A will be forwarded by the conciliation officer to the Dy.CLC(C)/CLC(C) and the dispute maybe further referred to CGIT-cum-labour court for adjudication.
(ii) FOC report in respect of industrial dispute is filed under section 2(k) will be forwarded by the conciliation officer to Ministry of Labour & Employment, and the dispute maybe further referred to CGIT-cum-labour court for adjudication.
What, if dispute is referred to CGIT cum-labour court ?
Labour Court gives opportunity to the parties in the matter to be heard and then it passes award which is enforceable to both the parties.
What if the employer not implements the award passed by the CGIT-cum Labour Court?
The matter maybe brought to the notice of the Dy.CLC of the concerned region.
What if the party is agreeved to the decision of the award under the industrial dispute Act?
He may seek legal remedies in the higher court.
Whether WhatsApp is integrated with SAMADHAN. How to get important notifications related to SAMADHAN?
No. SAMADHAN is not integrated with WhatsApp. It is integrated with SANDES. We suggest all the officers & workman to download SANDES application in their mobile to get updates, status& other notifications related to dispute/claim/complaint.
Can any party request to review the order under The Minimum wages Act?
Yes, only in case of ex parte order and within the period of 30 days.
How can someone raise appeal under The Payment Gratuity Act, 1972?
Any person aggrieved by an order under the payment gratuity Act may submit an appeal to the concerned authority (Dy. CLC). Prescribed limitation for filling an appeal before the Appellate Authority under the Payment of Gratuity Act, 1972 is 60 days from the date of the receipt of the order.
After expiry of prescribed limitation of 60 days the Appellate Authority may condone the delay only up to further 60 days and not beyond that i.e. total delay of 60+60+ 120 days. Any delay beyond 120 days cannot be condoned in any case by any authority.