Organization : Odisha State Grievance Redressal Portal
Facility :Send Complaint to Odisha Chief Minister Online
Home Page :http://cmgcodisha.gov.in/index.php
Lodge Complaint Here : https://janasunani.odisha.gov.in/
Chief Minister Grievance Redressal Monitoring System(e-Abhijoga) :
Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration. Hon’ble Chief Minister Office of Orissa, would like to implement the CPGRAMS model of NIC(HQ). So CPGRAMS is being customized according to the basic need of Orissa. The grievances of public are received at Chief Minster Office Online. There are primarily one designated nodal agencies in the Chief Minster Grievance Cell. The grievances received by the Chief Minster Grievance Cell are forwarded to the concerned Departments/District Collectors who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant.
Application Guidelines :
Citizen :
In order to access the application from an internet browser, open your internet browser and type cmgcorissa.gov.in/index.php in the address bar and press enter.
This is the general interface of the application.
The major links (buttons) available on this page would lead you to the following interfaces :
** Lodge Grievance
** Lodge Reminder/Clarification
** View Action Status
Lodge Grievance :
To register a grievance a citizen has to click on the Lodge Grievance Button.
The citizen has to enter his/her details along with the description of the grievance and can also upload any relevant document in support of the grievance (in PDF format only). The form has some mandatory fields marked as *
Lodge Reminder/Clarification :
In case of any delay in the processing of the grievance, a citizen can put a reminder for his/her lodged grievance. In order to put a reminder the citizen has to click on the Lodge reminder/Clarification button on the home page.
View Action Status :
A citizen can view the status of his/her grievance by clicking on the View Action Status button on the home page and has to provide the details as per the form
Login Form for CM Office/Departments/Organisations :
The application uses form based authentication security architecture for access control. All users are required to login using a username and password.
After entering the username and password the following screen appears where the list of New grievances is displayed (if any).
It also have the feature to navigate to different grievance options like :
** New Grievance(s)
** Pending Grievance(s)
** Disposed Grievance(s)
** Action Taken Report Sent
** All Grievances
Note :
Click on the Registration Number to forward the grievance to sub-ordinate Office or to take action
On the left panel of the screen lists the following categories :
Under Examination at our level :
It lists the grievances which are examined at the particular Dept/Org.
Forwarded to subordinate orgnisation :
It lists the grievances which are forwarded to the subordinate organization for further processing.
After Login the top panel of the screen has the following tabs :
** Administration
** Grievance abstract
** Monitoring desk
** Correspondence letters
** Search
** Reports
** Logout
The administration panel contains the different options/links as follows :
Lodge Postal(Manually Received) Grievance :
Submit a new grievance received by post or manually received.
Grievance Category Details :
Create/Modify Grievance Category
Change Password :
Change Dept/Organisation Password
Reset Password :
Reset Subordinate Organisation Password
Add/View Organisation :
Create/Modify Sub-Organisation
Deactivation / Activation Sub Organisation :
Deactivation and Activation Sub-Organisation
Grievance abstract :
It displays all the received grievances.
Monitoring desk :
It displays the statistics of all grievances (total received, disposed and pending) Organization wise.
Correspondence letters :
It shows all the correspondence letters issued to the citizen in printable format. It has the options to view the letters in date wise and registration number wise in 2 different categories viz. Acknowledgement and Final Reply.
Search :
It provides the facility to search any grievance(s) status by providing any keyword like grievance registration number or complaint name.
Reports :
This section displays the overall statistic of the grievances. The administrator can customize the report as follows
Progress Report with Parameter :
Display the grievance(s) details within a particular time span.
Query Based Report :
Display the grievance(s) details within a particular time span with an additional feature of grievance status wise (all, new, pending and disposed grievance).
Department / Office wise Report :
Detailed grievance report according to the departments or organisations
Age wise Pendency Report :
Display reports within a time span from a particular date.
Case Report Received :
On the left pannel under Utilities section case report received option is available, on selection of this, Administrator will get the detail about the case which it receives from the subordinate organisation.
Logout :
The administrator comes out of the application using this link after completion.
How to process the received grievances- :
In order to assess a new grievance read the grievance content (Grievance Details and Remedial Action Suggested) carefully and decide the action out of the following available options :
** Examined at our level
** Forwarded to subordinate organisation
** No action required
Grievance category needs to be selected only if the grievance has been assessed for the first time. If the grievance needs to be examined at the subordinate organisation then the parent organisation forwards it to the subordinate organisation. The table given below would further explain the actions required and results obtained while assessing the grievances.
Contact Us :
Office Address :
Office of the Chief Minister
Grievance Cell,
Qrs No VIII-DS-I,Unit-V,
Bhubaneswar, Odisha
Pin- 751001
Contact No. : 0674-2530700
Email Id : cmo AT nic.in