Status Check, Procedures, Facilities

Organization : Delhi Jal Board Revenue Management System
Service Name : View Balance & Last Receipt
Office Location: Delhi.

Website : https://djb.gov.in/DJBRMSPortal/

How To View DJB Balance & Last Receipt?

Follow the below steps to view DJB Balance & Last Receipt

Related / Similar Facility : Delhi Jal Board Revenue Management System

Steps:
Step-1 : Go to the above link
Step-2 : Enter your KNO Number
Step-3 : Click on View Receipt button

About RMS:
RMS Portal is a one Stop Place for Delhi Jal Board Consumers for all their needs.

Consumers can:
** Apply online for New Water or Sewerage connection
** Request for Disconnection or Reopening onlin
** Raise Mutation request online
** View Bill details and make Payment
** Raise Grievance and Track Status

New touch points are being introduced for consumer interaction:
** Web/Portal
** Bills on Emails
** SMS Alerts
** Helpdesk

Handheld devices will be introduced to facilitate Meter Reading, Spot Billing at the consumer premise

New modes of collection introduced – Net Banking, Credit and Debit cards

The objective of implementing Revenue Management System at DJB is:
** To revamp revenue management.
** Deliver services efficiently and effectively to key beneficiaries.
** Support decision-making by making information and knowledge readily available and accessible.
** Empower employees with necessary information so as to inculcate service and customer orientation.
** To ensure the timely completion of the billing process as per the DJB billing cycle.
** To Increase billing and collections efficiency.
** Ensure systems are easy to use so as to widen the coverage of billing and collection.
** Ensure cost-effectiveness of IT interventions so as to achieve optimal return of investment.
** To ensure the enhancing of consumer base in the city and maintaining the data base.
** To generate the MIS reports for the management for a better monitoring & decision making.

FAQ On Delhi Jal Board

Frequently Asked Questions (FAQ) On Delhi Jal Board (DJB)

Is it mandatory to upload the picture of meter read to generate the bill ?
Yes, taking the picture from the same mobile phone and from within the App with turn ON status of GPS is mandatory for uploading the reading and generation of bill.

What is the purpose of this image ?
The image of the meter reading will be used for review & audit by Delhi Jal Board.
How many times can I generate bill using this App in a round ?
Bill can be generated only once during a bill round.

When can I start generating bills from the App after registration ?
The consumers who register for self bill generation using the App can start self bill generation from next billing round. DJB will make effort to notify the registered consumers via SMS on their registered mobile number.

Can I import the meter read picture from any other source into App for generating the bill ?
No. The picture should be taken from same mobile phone and from within the App with turn ON status of GPS.

What if I miss generating the bill timely from the App ?
If consumer misses to generate the bill during billing round, no bill will be generated during that round. However, during succeeding round it will be mandatory for the registered consumer to generate the bill from the App.

In case, no bill is generated during 2 consecutive rounds, self billing will be deactivated and consumer has to re-register for availing the facility.

Can I use more than 1 KNO from same mobile number ?
Yes, all the KNOs must be registered through the App.

Can I pay the bill of another KNO ?
Bill generation and payment can be made only for the registered KNOs from the App.

If I miss to downloadsave the bill after generating the bill, where will I found my generated bill ?
All generated bills & payment receipts can be downloaded from Home menu where consumer will find options of ‘Download Bill’ and ‘Download Payment Receipt’.

DJB Customer Care

Delhi Jal Board (DJB) Customer Care Centre No. 1916 (Toll Free)
For complaints redressal, kindly call our 24X7 Customer Care Center at Toll Free number 1916 from any mobile or landline number. After registering complaint, You will receive a Complaint Reference number through SMS from DJB for future tracking of the complaint.

Direct Line (Billing Grievances) : 011-23612222 09:30 AM to 06:00 PM (All working day)

Features of DJB RMS System

The Delhi Jal Board Revenue Management System (DJB RMS) is a web-based system that automates the billing, collection, and grievance redressal processes for Delhi Jal Board (DJB). The system was developed by Tata Consultancy Services (TCS) and was implemented in 2012.

The DJB RMS has a number of features, including:
** Online billing: Customers can view and pay their bills online through the DJB website or the DJB mobile app.
** Online collection: Customers can pay their bills online using a variety of payment methods, including credit cards, debit cards, net banking, and UPI.
** Grievance redressal: Customers can register and track their grievances online through the DJB website or the DJB mobile app.
** Meter reading: Meter readings are taken automatically by the DJB RMS. This eliminates the need for manual meter reading, which was a time-consuming and error-prone process.
** Billing: Bills are generated automatically by the DJB RMS based on the meter readings. This ensures that bills are accurate and timely.
** Collection: Payments are collected automatically by the DJB RMS. This ensures that payments are received on time and that there is no delay in billing.