Status Check, Procedures, Facilities

Organization : Paschim Gujarat Vij Company Limited
Service Name : PGVCL Online Payment Consumer Complaint/ Suggestion Form
Applicable State: Gujarat
Website : http://www.pgvcl.com/paymentquery/

PGVCL Consumer Complaint

Incase your payment shows “Failed” or “Pending”, kindly verify your bank account/credit card statement. If your amount is debited then you need not reinitiate the same.

Related / Similar Service :
PGVCL Procedure For New LT/HT Connection

PGVCL View Bill History

Your payment status will be reconcile and updated after 5 working days from the date of payment. We request you to kindly re-check the payment status after 5 working days by login at www.pgvcl.in -> History -> Payment History.

Please enter the following details to register your complaints and Click on the Submit button,
1. Enter Consumer Number – (11 or 5 digit without “/”)
2. Enter Your Name*
3. Enter Your Contact No
4. Enter Your Email ID*
5. Enter Payment Amount
6. Enter Payment Date – (DD/MM/YYYY)
7. Select Payment Mode – Net Banking or Credit Card or Debit Card or Wallet
8. Select Payment Via
9. Enter Bank Name
10. Enter Payment Reference No (15 digit)
11. Enter Describe your problem in detail*

12. Attachment :
1) Valid Attachment file types are Word, Excel, PDF and JPG image only.
2) Maximum File Size is 1 MB per Attachment.
3) Kindly attach Bank Statment, Wallet Receipt as proof of payment.
13. Validation Text* – Enter Validation Text Here

PGVCL SMS Complain Procedure

Now you can book your Power Complaint through SMS :
Send SMS on 8469155333 to book your power compliant

Complaint Type Codes as Below :
Complaint Type – Complaint Code
Billing Complaint -1
Interruption in power Complaint/No Powe- 2
Meter Related Complaint – 3
Other Complaint – 4
Over Head Lines Complaint – 5
Quality of Power Complaint – 6
Refund Related Complaint – 7
Service Conn. Complaint -8

Note :
1. There should be single space between COMP, Consumer Number and Complaint Type Code.
2. Enter Complaint Type Code from above mentioned list. If complaint type code is not entered then it will be treated as default option “2”.
3. Enter Consumer Number which is mentioned in your electricity bill.
4. To get list of Complaint Type and Complaint Type Code on your mobile, type Help and send SMS on 8469155333.
5. Once your complaint is logged successfully, you will receive complaint number on your mobile.

About Us :
Company is incorporated on 15th September, 2003 with certificate of business w.e.f. 15th October, 2003. Commercial operation of company is started on 1st April 2005. PGVCL is feeding electricity in 12 district of Gujarat namely Rajkot, Jamnagar, Junagadh, Porbandar, Bhuj, Bhavnagar, Surendranagar, Amreli, Botad, Morbi, Devbhumi Dwarka and Gir Somanath.

For better administration and consumers’ conveniences, administrative area of company is divided in to total 11 and out of which 6 circles are under direct control of Corporate Office and 4 circles are under the control of Bhavnagar Zonal Office and 1 circle under the control of Bhuj Zonal Office. You may view Company Office Map for details

Contact Us :
“Paschim Gujarat Vij Seva Sadan”
Off. Nana Mava Main Road,
Laxminagar, Rajkot-360004

Functions of PGVCL

Here are some of the functions of PGVCL:
** Distribution of electricity: PGVCL is responsible for the distribution of electricity to consumers in Saurashtra and Kutch regions of Gujarat.
** Maintenance of the electricity grid: PGVCL is responsible for the maintenance of the electricity grid in Saurashtra and Kutch regions of Gujarat. This includes the maintenance of substations, transmission lines, and distribution lines.
** Collection of electricity bills: PGVCL is responsible for the collection of electricity bills from consumers in Saurashtra and Kutch regions of Gujarat.
** Investment in new power generation projects: PGVCL is responsible for investing in new power generation projects in Saurashtra and Kutch regions of Gujarat. This includes both thermal and renewable power generation projects.
** Promoting energy efficiency: PGVCL is responsible for promoting energy efficiency in Saurashtra and Kutch regions of Gujarat. This includes providing financial incentives to consumers who adopt energy-efficient practices.
** Providing customer service: PGVCL is responsible for providing customer service to consumers in Saurashtra and Kutch regions of Gujarat. This includes providing information about electricity tariffs, bill payment options, and complaint resolution procedures.