Status Check, Procedures, Facilities

Organization : Government of Rajasthan
Service Name : Online Grievances Redressal System
Applicable State: Rajasthan

Website : http://sampark.rajasthan.gov.in/index.aspx

Online Grievances Redressal :

Government of Rajasthan is dedicated to bring in transformation in the way of citizen centric governance in the state. For this the government of Rajasthan has been continuously striving to bring in excellence in citizen service delivery by ensuring transparency and minimizing grievances.

Related : NRHM Rajasthan Toll Free 104 Medical Advice Service : www.statusin.in/961.html

As an initiation to ensure proper service to the citizen, a project named “Rajasthan Sampark” has been implemented through Department of IT and Communications.The project paves the way for a common man to reach the departments of the State Government for their queries and concerns, with the help of Information Communication and Technology (ICT) Interventions.

Rajasthan Sampark aims towards providing citizens with a centralized platform where any citizen of the state can lodge his/ her grievances to the respective departments. It primarily consists of a State level Call Center with integrated web portal which will act as a single point of contact for addressing and redressing various citizen centric queries and grievances related to government services. Citizens can lodge their grievances against any government department/ office through this portal and the grievance will further be sent to the respective office/ department for redressal.

Through Rajasthan Sampark, Government of Rajasthan intends to achieve all important aspects of good governance viz. Robust Delivery System, Transparency, Communication, Grievance Redressal and Sensitivity towards citizens.

Lodging Grievance :
Rajasthan Sampark is a portal that serves as an interface between local citizens and the government to help solving grievances in a more convenient and timely manner. The user is provided with the feature to lodge a grievance to the government.

View Grievance Status :
Rajasthan Sampark portal provides the user with a facility to view the status of grievances lodged. User can keep track of the grievances and see with whom the grievance is pending, what action has been taken or since how many days it is pending.

** A registered user can click on the link encircled in the image below to view grievance status.
** The user will be redirected to the grievance status details page.

** User can click on the Grievance Id for example, 0315127000636 to view detailed information of the grievance as provided at the time of lodging the grievance.

A reminder to take necessary action on the grievance can also be sent by clicking on the link Reminder. It is explained later in Chapter 5: Send Reminder

Other Attributes :
Rajasthan Sampark portal provides some additional features to assist the grievance redressal process and develop a better integration between government and the citizens.
Some of these features are :
** Help
** Announcement

Contact :
Rajasthan Sampark
Toll Free : 1800-180-6127
E-mail : rajsampark@rajasthan.gov.in