Status Check, Procedures, Facilities

Organization : Punjab National Bank
Type of Facility : Check Punjab National Bank Account Balance through SMS/ Mobile
Applicable States/UT : All India

Website : http://www.pnbindia.in/En/ui/Home.aspx

Check Account Balance :

Mobile Banking Services :
Registration :
A user has to subscribe for Mobile Banking Services through branches and fill application form no. PNB 1167.

Related : Punjab National Bank SMS Banking : www.statusin.in/22933.html

The passwords will be delivered at branches and user shall collect them from the branches where the application form was submitted.

For other functionalities like reset password, change of security questions answers, change of mobile number, disabling of facility all requests have to be submitted in the branch only.

Mobile Banking is available through different types of flavors :
** Manual SMS
** Thin client GPRS
** Thick client SMS
** Thick client GPRS

Manual SMS (SMS Banking) :
All users having any basic handset can avail this facility.
Functionalities available through Manual SMS
The user enters SMS message on any facility to be availed by him and send the same to fixed number- 5607040.

Various SMS messages which can be sent :
1. Balance Inquiry :
KEYWORD and ACCOUNT NUMBER

e.g. BAL 015300XXXXXXXXXX

2. Mini Statement Inquiry :
KEYWORD and ACCOUNT NUMBER

e.g. MINSTMT 015300XXXXXXXXXX

3. Account Statement Request :
KEYWORD MONTH, ACCOUNT NUMBER

E.g. STMT JAN 015300XXXXXXXXXX

4. Self Transfer of funds :
KEYWORD, FROM ACCOUNT NUMBER, TO ACCOUNT NUMBER, AMOUNT

E.g. SLFTRF 015300YYYYYYYYYY 015300XXXXXXXXXX 100

5. Stop cheque :
KEYWORD, CHEQUE NUMBER, ACCOUNT NUMBER

E.g. STPCHQ 981 015300XXXXXXXXXX

6. Cheque Status Inquiry :
KEYWORD, CHEQUE NUMBER, ACCOUNT NUMBER

E.g. CHQINQ 981 015300XXXXXXXXXX

7. Cheque book request :
KEYWORD, ACCOUNT NUMBER, MBANKING USERID, NUMBER OF LEAVES FOR CHEQUE BOOK

E.g. CHKBK 015300XXXXXXXXXX SAREEN 20

8. Mail to Relationship Manager :
KEYWORD, MESSAGE

E.g. MSG Unlockmyd

Requirements for Thin Client GPRS and Thick Client GPRS :
** The handset should be GPRS enabled.
** The GRPS connectivity has to be enabled from the service providers whose connection is being used by the customer.
** For enabling GPRS customer need to contact the service provider on their customer care number and get the GPRS enabled.
** To check whether GPRS has been enabled, try opening any website through the mobile browser. E.g.(google.com)

Using Thin Client GPRS :
** After activation of the passwords the user accesses the mobile banking website https://web.archive.org/web/20190414025249/https://mobile.netpnb.com/
** User has to choose Registration option(at the time of first login)
** All the flavors are displayed and user selects the desired flavors to subscribe.
** Registration is complete and user logs out.
** User opens the website https://web.archive.org/web/20190414025249/https://mobile.netpnb.com/
** In case of thin client services, the concerned link is clicked and he/she enters his/her details of user id and login password. User id will be informed by the branch concerned where application form was submitted by user.
** The user has to accept the terms and conditions and forced to change his/her login password (first time login). If user has availed for Transaction facility then user will be forced to change his transaction password (first time login).
** Then the user can start using thin client GRPS for accessing Mobile Banking.

Functionalities available :
** Account Details
** Account Statement
** Offline Request (FD Opening, NEFT, RTGS)
** Activity Inquiry
** View Balance- online
** Online Mini Statement (last 10 transactions)
** Self transfer of funds
** Online stop payment of cheque
** Cheque Status inquiry
** Mail to Relationship Manager
** Changing Login and Transaction Password

Using Thick Client GPRS:
** After completing the registration, user opens https://web.archive.org/web/20190414025249/https://mobile.netpnb.com/ again through his mobile handset.
** Logs in and chooses the downloading client option
** Two links will be shown, Thick client GPRS and Thick client SMS.
** Based on the handset user selects Thick Client GPRS
** The client is downloaded on the handset
** Now invoke the downloaded client.
** Enter the user credentials.
** mPIN has to be entered by the user himself and these details are entered by the user on every login
** The user can start using thick client GPRS.

Functionalities available in Thick GPRS Client :
** Third Party Transfer of funds ( within PNB branches)
** View Balance
** Account Details
** Nominee Details
** Account Statement
** Online Mini Statement
** Self transfer of funds
** Online stop payment of cheque
** Cheque Status inquiry
** Mail to Relationship Manager
** Changing Login and Transaction Password
** Offline Request (FD Opening, NEFT, RTGS)

Thick SMS Client :
Thick SMS will have all the functionalities extended through thick GPRS client except, Nominee details and offline requests (FD opening, NEFT request and RTGS request). The screen shots will be similar to thick GPRS client.

Issuance of duplicate/fresh password :
Approach your branch for issuance of duplicate/fresh password. The password will be sent to same branch.

Adding more accounts to existing user id :
If you want to attach more accounts to your existing user id, then contact your branch. Submit the request for adding new accounts to the Relationship Manager (RM) at branch. Only accounts with same capacity can be added to existing user id.

Change of Mobile Number :
If you want to change your mobile number for using Mobile Banking, contact your branch. Submit the request for changing your mobile number.

Changing your Security Questions :
If you want to change your security questions ie, Date of Birth, Mother’s Maiden Name, Pin Code contact your branch. Submit the request for changing security questions.

Security Tips :
Handset/ Mobile Browser Settings :
** Install anti-virus software on your mobile handset to protect against viruses. If already installed, then ensure its updation on a timely manner.
** Download and run security updates and patches on your mobile browser. This helps in protection from known possible security problems.
** Install a firewall on your mobile handset or enable the same if your handset comes with a firewall.
** Remove all the temporary internet files after using mobile banking services.
** Delete the browsing history of your mobile browser on a regular basis.

Emails/ Data/ Links/SMS from Unknown Sources :
** Do not open attachments or links from unknown sources. This helps in protection from viruses or other unwanted problems.
** Type in the URL for mobile banking in the mobile browser, instead of clicking on any link. This will ensure access of the authentic website of the bank.
** Act with caution while installing any third party software on your mobile handset to avoid spyware. Do not install pirated software or software from unknown sources.
** Delete spam messages.
** Be aware of the potential for fraudulent SMS messages. The Bank will never request or invite customers to logon to its mobile banking service via a SMS message.
** Check that the security padlock on your internet browser is “locked” to ensure the connection is secure and protected by SSL. You should also check that the URL starts from ‘https’ and not ‘http’.

To know your Mobile Banking details, Contact your branch or 24 hours Help Line:
** 1800 180 2222 (All India Toll Free Number)
** 0124 234000 (Accessible from Mobile also)