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dgsnd.gov.in DGS&D Public Grievances/Complaints : Directorate General of Supplies & Disposal

Organization : Directorate General of Supplies and Disposal
Service Name : DGS&D Public Grievances
Applicable State/UT: All India

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Website :http://www.dgsnd.gov.in/?q=node/51

DGS&D Public Grievances :

The Complaints & Public Relations Directorate assists the Trade and Industry and Indentors in their business dealing with DGS&D. It guides the representative from Trade and Indenting Departments on various procedural and contractual matters.

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Related : Directorate General of Supplies & Disposals Registration of Firms : www.statusin.in/20031.html

Redressal of complaints and grievances of trade and indentors is one of the functions. The complaints and grievance due to delay or inaction on the part of Purchase and Quality Assurance Wing are processed by C&PR Directorate and settled by coordinating with the concerned Purchase and Quality Assurance offices.

This Directorate also functions as the nodal agency for redressal of Public Grievances and is headed by Director (Complaints and Public Relations). For effective and prompt registration of grievances as also their monitoring the existing machinery for redressal of Public Grievance Officers of the rank of Director in the regional offices of Supply and Quality Assurance Wings. In the field offices of QA Wing also the Deputy Directors/AIOs have been appointed as the local Public Grievance Officers.

All Grievances are computerised and are closely monitored at the highest level. Frequent meetings are also held under the chairmanship of DG/ADGs/DDGs with the concerned Directors with a view to sort out and settle the grievance. Time norms have also been fixed for monitoring of grievances.

The Citizens’ Charter adopted by DGS&D gives in detail the commitments of DGS&D towards Supplier, Rate Contract Holders and also to the Indenting Departments. The gist of this charter is published in DGS&D’s publications and is also available to public on demand at the reception. In DGS&D, Wednesday forenoons have been set apart by all senior officers for grievance redressal. The representative from Trade and Industry can meet and discuss their problems during this time without prior appointment.

Note:
With a view to introducing greater transparency and as a measure to redress grievance of the member of concerned that, the Director General (Supplies & Disposals) will ordinarily be available, when in station, to meet members of the public in connection with their work relating to the office of DGS&D on all working days as under:

Monday, Tuesday, Thursday & Friday 3.30 P.M to 4.30 P.M. Wednesday- 10.A.M to 1.00 P. M ( in line with existing order in force)

List of Public Grievance Officers of DGS&D (Headquarters), 5, Parliament Street, New Delhi – 110001:

Sl. No. Name of Public Grievance Officer Designation(Directorate) e-mail address Phone No.
1 Sh. Ajay Saxena Director(C&PR) dircnpr@dgsnd.gov.in 011-23362983 011-45738271
2 Sh. V.B. Dubey Director(Admin) diradmin@dgsnd.gov.in 011-23340490  011-45738202
3 Sh. K.M. Sasidharan Dir(Vigilance) dirvig@dgsnd.gov.in 011-23360137  011-45738320
4 Sh. A K Singh Director(IF) director.if@dgsnd.gov.in 011-23365268 01145738207
5 Ms. Raj Bala Singh Director(OL) director.ol@dgsnd.gov.in 011-23365232  011-45738321
6 Sh. Rajesh Gupta Director(P&C) rajeshgupta@dgsnd.gov.in 011-23365254  011-45738275
7 Sh. Y K Pathak Director(Automobile) ykpathak@dgsnd.gov.in 011-23360338 011-45738357
8 Er. S Bhardwaj Director (C&T) bhardwajs@dgsnd.nic.in 011-23362890  011-45738282
9 Sh. S M I Tanvir Director (ES) smitanvir@dgsnd.gov.in dirs.es@dgsnd.gov.in 011-23342412  011-45738289
10 Sh. Rajesh Jain Director (Hardware) rajeshjain@dgsnd.gov.in 011-23362961  011-45738347
11 Sh. Manish Rai Mathur Director (IT) manishraimathur.dgsnd @nic.in 011-23362991  011-45738288
12 Sh. S R Birua Director (ME) srbirua@dgsnd.gov.in 011-23360496  011-45738262
13 Sh.S.K.Panda Director (MIS) skpanda@dgsnd.gov.in 011-23745669  011-45738338
14 — vacant — Director (OC) 011-23743193  011-45738371
15 Sh. Mahesh Tyagi Director (Lit)   011-23344146  011-45738297
16 Sh M G Awatramani Director (PP) mgawatramani@dgsnd.gov.in dirs.pp@dgsnd.gov.in 011-23361335  011-45738382
17 Sh D K Singh Director (WL) dirs.wl@dgsnd.gov.in 011-23360276  011-45738363
18 Sh. N.K. Madhi Director (SC) nkmadhi@dgsnd.gov.in   011-23361206  011-45738214
19 Sh. Y K Pathak Director(ST) ykpathak@dgsnd.gov.in dirs.st@dgsnd.gov.in 011-23744622  011-45738263
20 — vacant — Director(WMT)  dirs.wmt@dgsnd.gov.in 011-23743706  011-45738232
21 Sh. A Tirkey Director(QA)GE atirkey@dgsnd.gov.in 011-23742588
22 Sh. A. Tirkey Director(QA)P&P atirkey@dgsnd.gov.in 011-23742588
23 Sh. A. Tirkey Director(QA)/ Text atirkey@dgsnd.gov.in 011-23742588
24 Sh. S K Pandey
Er. S Bhardwaj
Director (QA) Registration  & ME Director (QA)/IT skpandey@dgsnd.gov.in bhardwajs@dgsnd.nic.in 011-23362251 011-45703344 011-45738343
25 Sh. A Saleem (NZ)
Sh. V K Verma
Dir(QA)Delhi DTE asaleem@dgsnd.gov.in vkverma@dgsnd.gov.in 011-23361899  011-23363513  011-45738342
26 Sh. K.K.Saxena DD(A-I/II) kksaxena@dgsnd.gov.in 011-45738317  011-23360864
27 Sh. V.V. Johnson DD(A-IV/Accts I & II/Cash Section)   011-23348471  011-47538333
28 Sh. R.C. Das DD(A-V)/Genl. rcdas.dgsnd@nic.in 011-43583704
29

 

30

Sh. Vivek Narain

 

Sh. Gaurav Sharma

 

 

DD(A-III/ Co-ord Medical Stores

 

 

 

 

gauravsharma@dgsnd.gov.in

011-45738463  011-23365232

011-23362890  011-45738282

Public Grievance Officers Of Regional Offices:

31 Sh. Umesh Chandra Director, DSD, Kolkata umeshchandra@dgsnd. gov.in 033-22488876   033-22482425
32 Sh S K Gupta
Sh. Anil Bhatia
Director, DSD, Mumbai anilbhatia.dgsnd@nic.in 022-22033129  022-22034606
33 Sh. A V Murlidharan Director,  DSD, Chennai avmurli@dgsnd.gov.in dsdche@dgsnd.gov.in 044-22033129  044-28262389
34 Sh K Srinivasulu Director, DSD,  Hyderabad dsdhyd@dgsnd.gov.in 040-24737355  040-27532050
35 Sh. Akhilesh Kumar Sh. P K Lahiri, H M Rathi Director(QA), Kolkata akhileshkumar.dgsnd@ nic.in pklehari@dgsnd.gov.in hmrathi.dgsnd@nic.in 033 – 22874418 033-22877301  022-22876291  
36 Sh. A.K. Rai
Sh R S Pandey
Director (QA) Mumbai   rspandey.dgsnd@nic.in 022-22030954  022-22004170  022-22031376
37 Sh. N K Upadhyay Director (QA) Chennai   044-28276807 044-28273941
38 Sh. S K Jain Deputy Director (QA) Hyderabad jainsk@dgsnd.gov.in 040-27533839
39 Sh. S.K. Agrawal Director (QA), Kanpur 0512-2532248 0512-2532336
40 Sh. D.S.Martolia Director (QA) Chandigarh martolia.dgsnd@nic.in 0172-2237172
41 Sh. A. K. Jain Deputy Director (QA) Ahmedabad akjain@dgsnd.gov.in 079-25632976
42 Sh. Sanjeet Kumar Director (QA) Banglore sanjeet@dgsnd.gov.in 080-25537978  080-25537121
43 Sh. R.D. Shivasharan Director (QA) Jamshedpur rdshivsharan@dgsnd.gov. in 0657-2345423 0657-2345424

 

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