dgt.gov.in Grievance/ Complaint Redressal Mechanism : Directorate General of Training

Organization : Directorate General of Training (DGT)
Service Name : Grievance/ Complaint Redressal Mechanism
Applicable State/UT: All India

Website : http://www.dgt.gov.in/content/
Procedure:  https://www.statusin.in/uploads/10277-Complaint%20Redress.pdf

Grievance/ Complaint Redressal Mechanism

Grievance/ complaint is an expression of dissatisfaction, which needs a response and Grievance Redressal is a platform provided to voice the dissatisfaction.

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Complaint:
Complaint with regard to procurement activities undertaken by implementing States/ UTs in the project, Vocational Training Improvement Project (VTIP) may be lodged either in writing or through electronic means as per the details given below:
** Name of Complainant/ Organisation
** Correspondence Address
** Telephone / Mobile No. & e- mail ID
** Details of Complaint

The complaint may be forwarded to:
The Director Incharge (Project)
Directorate General of Employment & Training (DGE&T),
National Project Implementation Unit (NPIU)
Shram Shakti Bhawan, Rafi Marg, New Delhi – 110001

Email: dhingra AT nic.in, rpdhingra AT gmail.com

Time Frame:
The complaint will be acknowledged to the complainant. Efforts will be made by NPIU to ensure closure of the complaint within a period of 60 days from the date of its receipt. The details of the complaint redressal shall be uploaded on DGE&T website after its closure.

Complaint redressal at State level:
** SPIU shall initiate immediate action on receipt of complaints to redress the grievances.
** All complaints on receipt should be entered in a register.
** All complaints should be handled at a level higher than that of the level at which the procurement process is being undertaken.
** If allegations are found correct, appropriate remedial measure should be undertaken by the higher administrative authorities.
** If an individual staff is found responsible, suitable disciplinary proceedings should be initiated, against such staff under the applicable conduct rules.
** An appropriate response should also be sent to the complainant.
** The report in the prescribed proforma must be submitted to NPIU in order to ensure its closure.

FAQs :
Who will issue registration letter?
** Based on the evaluation of the application, registration letter will be issued by respective State/UT with a copy of the same to the concerned RDAT. The State/UT will issue 7 digits code as a registration number to each VTP.

** The selected VTP shall submit a Performance Guarantee in the form of a Bank Guarantee for Rupees Fifty Thousand only (` 50,000.00) for an organization/ institute having a single branch and Rupees Two Lakhs only( 2,00,000.00) for an organization /institute having multiple branches in one State/UT & shall be paid one time for performing all the obligations arising on acceptance of all the terms and conditions of registration as Vocational Training Provider to the respective State/UT failing which the registration letter will not be issued.

The format for the Bank Guarantee shall be provided by the concerned State/UT to the selected VTPs. The Bank Guarantee shall be valid for the period of registration State/UT will have the absolute right to encash Bank Guarantee, if sufficiently convinced of negligence and lack of dedication to work on the part of the VTP.

** Government Organisations / Institutes are exempted from submission of Application Fee and Bank Guarantee.
** Autonomous Bodies under Government and private ITCs affiliated to the NCVT are exempted from submission of Bank Guarantee.

what is the procedure of Suspension / Cancellation of Registration?
** DGE&T, RDAT, concerned State/ UT Government department or any agency authorized by them may carry out random visits round the year any time for verifying the status of the institution and to ensure maintenance of norms and standards.

** DGE&T, RDAT, concerned State/ UT Government department or any agency authorized by it may also conduct from time to time inspections with or without notifying such dates in such cases where specific complaints of misrepresentation, violation of norms and standards, malpractices etc. are received to verify the facts.

Upon inspection, such complaints if found correct may decide to Cancel / suspend the registration of VTP and/or forfeit the Bank Guarantee submitted by it.

** Depending on a particular case, VTP may be allowed to create the facilities/ remove the deficiencies/ comply with stipulated conditions/ fulfilment of prescribed requirement as per timelines prescribed by State VEC or RDAT.

** In case, it is found at a later stage that any of the documents submitted by the applicant are falsified, the registration of the VTP will be cancelled and VTP will be black-listed, the Bank Guarantee will be forfeited and it will not be allowed to register as VTP for the SDIS Scheme, in future.

** The proposal for cancellation of registration of a VTP will be considered by State VEC and based on its recommendation, State Government/ RDAT will issue the cancellation order.

** A show cause notice shall be issued to the VTP giving him 15 days time to explain why his registration should not be cancelled for << give the reason>>.