dolr.nic.in Public Grievances Redressal System : Department of Land Resources

Organization : Department Of Land Resources
Service Name : Public Grievances Redressal System
Applicable State: All India

Website : http://www.dolr.nic.in/
Submit Complaint : http://www.dolr.nic.in/complaint/public/frmComplaint.aspx

Grievance Redress Mechanism

All the grievances are received by the Department of Land Resource (DoLR) by post/ fax/ e-mail/ public grievance portal of Department of Administrative Reforms & Pubic Grievances.

Related : Department of Land Resources Prime Minister Krishi Sinchayee Yojna : www.statusin.in/20501.html

The following Officer is authorized to receive all grievances:
Deputy Inspector General of Forests (Administration)
Department of Land Resources
Ministry of Rural Development
‘G’ Wing, NBO Building
Nirman Bhavan, Maulana Azad Road
New Delhi 110 001
Fax: 011-2306 3160
E-mail: misra.rm@nic.in

The acknowledgement and response from the authorized Officer will be provided to the complainant as per following timelines:
Response Timelines:
** Giving acknowledgement to the grievance received through post/ fax/ e-mail/ cpgrams portal 5 working days
** Providing information on intermediate progress made, in case complainant desires so 15 working days
** Providing information on final closure of the complaint 10 working days from the date of final decision in the matter

DoLR uses Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Department of Administrative Reform and Public Grievances (DARPG) for managing public grievances. A link has been provided to the cpgrams at the Departmental website, www.dolr.nic.in. In case of receipt of grievance by post/ fax/ e-mail, the grievances received by the Department are registered in a register especially meant for this purpose.

Communication to complainant:
1. At the time of giving acknowledgement the following information will also be provided to the complainant.
a. Grievance Number to facilitate monitoring and reminders by complainants
b. Expected time of redress – 2 months

2. If grievance is not addressed within expected time, following information may be additionally provided to the complainant.
a. Reasons for delay
b. Updated expected time of redress

3. At the time of final redress the complainant should be provided with the following information:
a. Action taken for redress
b. If not satisfied with the redress action, avenues for pursuing the matter further

Criteria for classification & levels of redress:
In Department of Land Resources, following criteria and category mentioned at Table below is adopted for classification. As the grievances cannot be redressed by individual officers, the sequence of responsibility levels has been also mentioned.

Objective :
The main objectives of the Department are
** To increase productivity of rainfed/degraded land through the process of integrated watershed management.

** To support the States/UTs for implementation of National Land Records Modernization Programme (NLRMP)

** Land reforms and other related matters relating to land like administration of Land Acquisition Act, 1894, National Rehabilitation and Resettlement Policy of 2007 , Registration Act, 1908 etc.
** Bio-diesel Mission

Terms and Conditions :
The content of the website is provided by Department of Land Resources, Ministry of Rural Development, Government of India and developed & hosted by National Informatics Centre, New Delhi, India.