How To Cancel Order In Shopclues?

Organization : ShopClues
Service Name : How To Cancel Order In Shopclues?
Applicable State/UT: All India
Website : http://www.shopclues.com/

How To Cancel ShopClues Order?

You can cancel your order if it is not shipped. Go to the official webpage of ShopClues and click on “Sign In” option in home page.

Related / Similar Service :
Track Shopclues Order

Login Details :
1. Enter Your Mobile Number/Email ID
2. Enter Your Password
3. Click on Login button.

Register Details :
1. Enter your email id
2. Enter Your Mobile Number
3. Tick the Check Box[Register with Password]
4. Enter Your Password
5. Click on Register button.

Please log into your ShopClues account for initiating the cancellation:
Sign-In -> My Account -> Order History -> Cancellation Request. Click for more help. For Paid orders, it takes upto 2 weeks for the money to get refunded to your account.

Want to modify the order:
The order can be modified as long as it is not shipped.

Why was my order cancelled:
An order at ShopClues can get cancelled under following circumstances :
** Policy Violation by Buyer e.g. duplicate orders placed during a deal
** Product out of stock with the merchant
** Buyer’s location not serviceable by our courier partners
** Payment fraud suspicion
** Incorrect pricing or description of the product
** Any other reason which prevents us from fulfilling the order

You can learn more about the order status at ShopClues.com/trackorder

How To Change Quantity of Order?

We can change the quantity of order as long as it is not shipped.
** It is relatively simpler for changing the quantity of COD orders as the payment will be collected at the time of delivery
** If you are reducing the quantity of a prepaid order, the balance amount will be refunded to your bank account (through which the payment was made) or to your ShopClues account in the form of Clues Bucks

If you want to increase the quantity of an order, we recommend that a new order should be placed. You should contact us at shopclues.com/support for reducing the quantity in your order.

FAQ On ShopClues Order

Frequently Asked Questions (FAQs) on ShopClues Order

1. What are various modes of payment available?
We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, Cash On Delivery (COD). Besides these payment modes, you can also pay using CluesBucks. Currently, we do not accept international cards. You may glance through the list below and choose to pay through your preferred medium.

2. Is Cash On Delivery (COD) option available?
Yes, Cash On Delivery option is available on selected products.

3. How will I know whether COD is available on my product?
If COD option is available, it is mentioned on the particular product page (refer to the screenshot below). However, if case of any special discount or offer, COD may not be available.

4. Do you accept EMI payment option?
Yes, we accept EMI as a payment method on orders above Rs. 2,500. Please note that the EMI facility is not applicable on Gold Coins and Bars. EMI is available for customers using Credit Cards issued by the following Banks.

This is for indicative purposes only, your EMI payments may differ with total order amount and additional bank charges, if any.
** ICICI Bank
** HDFC Bank
** Citibank
** SBI Card
** Standard Chartered Bank
** Kotak Mahindra Bank
** Axis Bank
** HSBC Bank
** Yes Bank
** RBL Bank

5. What are the Cancellation & Refund Policies w.r.t EMI Payments?
** The EMI facility is not applicable on gold coins and bars.
** In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction will not be refundable under any circumstances.

** Shopclues would not be charging processing fee for any EMI transactions. Hence all the queries related to processing fees or interest should be directly taken up with the bank

** You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.

Functions of ShopClues

ShopClues is an Indian online marketplace that was founded in 2011. It is one of the largest online marketplaces in India, with over 100 million registered users and over 30 million products listed on its platform. ShopClues offers a wide range of products, including electronics, fashion, home & kitchen, and groceries. It also offers a variety of services, such as cash on delivery, return and exchange, and customer support.

The main functions of ShopClues are:
** Connecting buyers and sellers: ShopClues provides a platform for buyers and sellers to connect with each other. Buyers can browse through the wide range of products listed on the platform and purchase the products they want. Sellers can list their products on the platform and reach a wider audience.

** Providing a secure and convenient shopping experience: ShopClues offers a secure and convenient shopping experience for both buyers and sellers. Buyers can pay for their purchases using a variety of payment methods, including credit cards, debit cards, and net banking. Sellers can receive payments from buyers through ShopClues’ secure payment gateway.

** Providing customer support: ShopClues offers a variety of customer support options, including phone support, email support, and live chat. Buyers can contact ShopClues’ customer support team for assistance with any issues they may have.