How to Return Order in Snapdeal?

Organization : Snapdeal
Service Name : How to Return Order in Snapdeal
Applicable State/UT: All India

Website : http://www.snapdeal.com/

How to Return Order in Snapdeal

Not satisfied with the item quality, size or delivery?
Raise a return request within 7 days of item delivery

Related : Snapdeal Track Your Order : www.statusin.in/10240.html

Steps:
1. Raise Return Request
2. Prepare Package
3. Ship the Package Free
4. We receive the courier.
100% Refund or Replacement

Return / Replacement Criteria:
Eligible:
** You received a faulty/defective item
** You received a physically damaged item
** You are unhappy with the item quality
** The item is different from description on the website
** There is Size/Fit issue

Not Eligible:
** Items that have been worn/washed/soiled
** Innerwear, lingerie cannot be returned on account of hygiene
** Items which were sold as combos/sets, are not eligible for return/replacement as individual items
** Seal open branded electronic items cannot be returned in case of not being happy with the item as they can’t be resold
** In case of branded electronic items, brands’ return, repair and replacement policy will apply

Terms & Conditions:
** Items must be in their original condition
** Only unused, unaltered, unsoiled items with their original tags will be accepted
** Brand packaging should be intact
** If the item value is less than Rs. 1000, amount will be refunded in SD cash which can be used in parts or fully in the next 1 year
** Brand’s policy shall apply for specific branded item. We source branded items and these items are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same
** Replacements will be made basis availability of that item on the website

** Electronic items : Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.

** For certain types of defects reported, we may require a document from the brand/OEM’s service centre confirming that the delivered item was defective.

** Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these. Items with locks/passwords should be returned unlocked/disabled.

** Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.

** Replacements will depend on the availability of the item.
** Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks.

** Automobile Products (two-wheelers, four-wheelers and Commercial Vehicles) cannot be cancelled or returned.
** Snapdeal Gift Vouchers are not returnable or refundable for cash.

** The following items are non-refundable and non-replaceable: Mobiles Insurance & Warranty, Vitamins & Minerals, Proteins & Sports Nutrition, Books, Paints, Cement, Ayurveda & Organic Products, Family Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative Health Therapies, E-Cigarette & E-Shisha, Sexual Wellness, Respiratory Care, Supports & Rehabilitation, Beauty & Personal Care, World Food/Indian Food, Household Essentials, Fragrances, Precious Jewellery, Lingerie Accessories, Software, Gaming Title, DTH Services, Gift cards, Janitor Supplies, Oil & Additives, Car Care & Fresheners, Pet Supplies, Gift Sets, Perfume, Deodorants, Innerwear, Socks, Educational Devices, Extended Warranty & Insurance, Diapers, Gaming Consoles, Cartridges & Toners, Memory Cards, Graphic card, Processor, RAM, Motherboard.

** Items sold as sets/combos cannot be exchanged or returned individually.

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Snapdeal strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on Snapdeal, and the quality of the item you receive. Our service, TrustPay, guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Read more about TrustPay.